Hospitality Director

Hospitality Director

Location:

About Ultrahuman

Ultrahuman is on a mission to help people understand and optimize their health through cutting-edge wearable technology and personalized insights. With products like the Ultrahuman Ring AIR, Ultrahuman M1 (continuous glucose monitoring), and Blood Vision, were helping people connect their lifestyle data with internal biomarkers to make smarter health decisions.The Ultrahuman Performance Center extends this missionbringing together advanced diagnostics (Advanced blood panels, Longevity testing, Genetics, Nutrition), recovery modalities (Cryotherapy, HBOT, Contrast therapies, IV therapy). This will also include Ultrahumans first experience center, designed to help users understand preventive health through Ultrahumans multi-device ecosystem.

Role Overview

We’re seeking a Hospitality Director who will own the full end-to-end guest experience, from the moment a client enters the facility to every touchpoint in diagnostics, recovery, and retail. This role goes beyond managing staff—it’s about designing, implementing, and continuously refining micro-experiences that create a lasting emotional impact for every guest.You are the guardian of the Ultrahuman brand experience: the person responsible for ensuring the Performance Center feels like a seamless extension of our premium health ecosystem, delivering five-star service and attention to detail at every step.

What You’ll Do

• Define and Own the Guest Experience:Map and optimize every touchpoint in the client journey, including booking, arrival, diagnostics, recovery, and checkout.
• Develop micro-experiences (e.g., personalized greetings, ambient cues, sensory design, recovery rituals) that reflect Ultrahuman’s premium ethos.
• Ensure clients feel guided, cared for, and inspired throughout their visit.Lead and Train the Front-of-House Team:Recruit, mentor, and manage concierge, reception, and client service staff.
• Implement service playbooks and scripts that deliver consistent, aspirational interactions.
• Foster a culture of anticipation—staff proactively addressing client needs before they’re voiced.Maintain and Elevate Facility Standards:Ensure every space is pristine, from diagnostic labs to recovery lounges.
• Coordinate with operations to resolve issues swiftly, maintaining equipment readiness and aesthetics.
• Regularly audit spaces for cleanliness, ambiance, and adherence to Ultrahuman’s brand vision.
• Measure and Improve Experience Metrics:Implement client feedback systems (NPS, surveys) and translate insights into continuous improvements.
• Develop KPIs for client satisfaction, repeat visits, and referrals.
• Collaborate Cross-Functionally:Partner with clinical, retail, and marketing teams to ensure smooth cross-departmental experiences.
• Support events, activations, and VIP visits by curating bespoke experiences.

• What We’re Looking For

• 5+ years of leadership experience in hospitality
• Proven ability to design and manage guest journeys, not just execute service.
• Obsessive attention to detail, with a passion for creating sensory and emotional impact through small touches.
• Strong communicator and leader, capable of training teams to deliver exceptional service consistently.
• Highly organized, proactive, and adaptable, with a calm demeanor in dynamic environments.

Why This Role Matters

The Hospitality Director is the heartbeat of the Performance Center experience. You are not just managing people—you are curating how Ultrahuman feels to every guest, from first impression to final interaction. Every micro-interaction, every touchpoint, and every detail reflects your ability to uphold and elevate Ultrahuman’s promise of premium, science-backed wellness.