Hospital Front office Executive

· Attending all patient queries, suggestion or complaints

· Listening patiently and carefully documenting all the feedback

· Assuring them of reverting back with proper justification and corrective action taken of the feedback given.

· Responsible for collecting all discharge patients list

· Making post discharge calls and enquiring about the services and condition of the patient.

· Assisting of any service required for further course of action.

· Responsible to collect feedback from OPD’s, Inpatient areas.

· Acknowledging the feedback received regarding the services to the patient

· Documenting all the feedback in the prescribed format & forwarding it to the concerned department

· Collection of action taken reports from the respective departments

· Follow up on the action taken reports

Tracking conversions from OPD to diagnostic

Job Type: Full-time

Pay: ₹20,000.00 - ₹300,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person