Head of Process Excellence and Intelligent Automation

You will be joining M&G Global Services Private Limited, a subsidiary of the M&G plc group of companies, with a strong focus on providing value-added services since 2003. At M&G, the purpose is to instill real confidence in individuals to invest their money wisely. With a history spanning over 170 years, M&G offers a wide array of financial products and services through Asset Management, Life, and Wealth sectors, all working together to ensure excellent financial outcomes for clients and shareholders. M&G Global Services has evolved into a significant hub of capabilities, contributing significantly to M&G plc's vision of becoming the leading savings and investments company globally. The diverse range of services offered includes Digital Services, Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance, and Audit, presenting exciting career growth prospects for employees. As a key member of the team, your primary role will revolve around driving process transformation initiatives within the Asset Management business. The main goal is to enhance process efficiency and effectiveness, leading to improved services for customers, enhanced controls, increased employee satisfaction, and cost reduction. You will be responsible for identifying, developing, planning, managing, and scaling up business process improvement and automation projects, ensuring the successful implementation of planned deliverables. Collaboration with sponsors and stakeholders to identify improvement opportunities, defining outcomes, timeframes, and financial aspects will be a crucial part of your responsibilities. Additionally, you will oversee program outcomes aligning with business objectives, including managing program budgets and owning the technical deliverables of the team. Your role also involves supporting the development of intelligent automation services for M&G Asset Management. Key Responsibilities: - Leading process transformation and intelligent automation programs from initiation to implementation to achieve desired business outcomes. - Ensuring the success of process improvement initiatives across the organization. - Engaging leaders and stakeholders to create an informed workforce aligned with business goals. - Executing change management programs and evaluating intelligent automation capabilities. - Monitoring project risks, providing accurate MIS for stakeholders, and acting as the primary contact for process excellence and intelligent automation matters. Key Stakeholder Management: Internal: M&G Asset Management leadership, M&G Plc Support Groups External: Third-Party teams Requirements: - Strong experience in process transformation within the asset management domain. - Proven track record of managing large programs and delivering impactful projects with an intelligent automation focus. - Extensive experience in consulting engagements and process improvement projects. - Proficiency in process excellence methodologies like Lean Six Sigma and Design Thinking. - Ability to manage cross-functional teams, engage with senior stakeholders, and lead change effectively. - Familiarity with automation platforms, low-code products, and emerging trends in the automation landscape. - Strong organizational, interpersonal, and leadership skills. Desirable Skills: - Experience with automation platforms such as BPM and OCR/Extraction engines. - Knowledge of support tools like Service Now, JIRA, Confluence, and Azure DevOps. Experience: - 15+ years of corporate experience, particularly in asset management firms. - 7+ years of project management and agile coaching experience. - 5+ years of leading process improvement and automation projects in Asset Management. - Exposure to fast-paced agile environments and cross-functional teams.,