Guest Relations (Tour Guide) For Ramoji Film City

Role & responsibilities

1. Tour Management & Storytelling

• Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.
• Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).
• Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.
• Provide accurate information about RFCs legacy, famous film shoots, and current productions.
• Share interesting facts and stories that make the tour fun and memorable for guests.

2. Guest Experience & Safety

• Monitor guest feedback through their interaction and take specific issues to management.
• Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.
• Monitor guest behavior and movement during the tour for safety and comfort.
• Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc.
• Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.
• Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.
• Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.
• Resolve issues such as lost items, ticketing disputes with empathy.

3. Communication & Soft Skills

• Must be fluent in at least two languages (preferably English, Hindi, or Telugu).
• Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests.
• Communicate in a clear, polite, enthusiastic, and guest-friendly tone.
• Respond professionally to guest questions and provide accurate information.
• Promote upselling of food options, merchandise to enhance guest satisfaction.

4. Navigation & Guest Flow

• Ensure timely boarding and deboarding at designated points to avoid delays.
• Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

5. Compliance & Coordination

• Adhere to all defined SOPs and checklists related to tours and guest handling.
• Position oneself effectively for visibility and sound clarity during narration.
• Attend daily briefings and follow instructions from senior management.
• Stay informed on updated tour scripts, newly shot locations, and special events.
• Adhere to dress code and grooming guidelines.
• To handle any complaints or unexpected situations with composure.

6. Training & Performance Evaluation

• Participate in induction training and periodic refresher courses.
• Undergo live performance assessments and receive feedback from supervisors.

7.

• Number of tours conducted
• Guest satisfaction and feedback scores
• Adherence to scripts and tour timing
• Incident-free safety record

8. Documentation & Reporting

• Maintain daily tour checklists and submit necessary reports.
• Promptly escalate guest feedback, complaints, or incidents to the supervisor.]