Guest Relations Executive

Key Responsibilities

• Greet guests warmly
• Handle guest inquiries, requests, and complaints professionally and promptly
• Provide reservation timings/ directions.
• Coordinate with housekeeping, F&B, and other departments to fulfill guest needs
• Maintain accurate guest records and preferences for future visits
• Monitor guest satisfaction and collect feedback for service improvement
• Assist in organizing special occasions or VIP arrangements
• Ensure compliance with company standards and hospitality protocols

Skills & Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and remain calm under pressure
• Proficiency in reservation system
• Fluency in English; additional languages are a plus
• Any Graduate
• Prior experience in guest relations or front office roles is an advantage

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person