Posted:1 month ago|
Platform:
Hybrid
Full Time
Job Purpose: Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team, within the Installation workstream that support the Aftermarket business & Service Operations. As a GSeC Specialist, the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience. The primary task for this role will focus on creating 3rd party Asset / Equipment in our systems and ensure deployment. Additional task to support the other administrative within the relevant workstream and working with other workstreams and cross functions as required to set up the Service delivery team for successful execution. Role & responsibilities Process: Create and deploy 3rd party Asset / equipment timely to ensure on-time delivery and flawless quality. Manage and resolve workstream issues in SAP and / or ServiceMax to ensure accurate data that ensures a "no fault forward" approach that allows the Field Delivery team to execute efficiently. Process workstream requirements in accordance to Smiths guidelines, policies and standard work. Complete workstream requirements timely, following up as necessary to ensure on-time delivery. Resolve complaints & issues effectively as required. Ad-hoc tasks as assigned by the supervisor/management. Continuous Improvement: Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP). Support system and process enhancements to improve the tools and the quality of the process. Collaboration: Attend weekly and monthly internal meetings. Share best practices among the team to improve and drive efficiency. Educational Requirements: Demonstrable experience within service order administration and equipment updates Proven ability to collaborate with stakeholders from other departments Minimum 1-2 years of related experience Strong hands-on working experience on SAP and ServiceMax. A high level of attention to detail. Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction. Demonstrate analytical and problem-solving skills. Self-motivated and pro-active and able to follow established procedures and standard work without close supervision
Smiths Detection
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