Company Name: GS-IT Location: Transasia Cyberpark, Infopark Phase II, Kochi Job title: IT Remote Support Engineer Click the link to know more about our company: https://www.gs-it.ae/ JOB RESPONSIBILITIES Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication. Serve as the first point of contact for our clients seeking technical assistance over the phone, email, and ticketing tool. Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels. Walk the customer through the problem-solving process remotely. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update the customer about the support status and make a record in the ITIL tool. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. SKILLS REQUIRED Good communication and time-management skills Hands on Experience in Desktop & Network support Proven experience as a Support Engineer or other customer support role Good work experience on Office365 and other IT peripherals Ability to work under pressure and prioritize tasks based on urgency and importance. Open to working flexible hours, including shift-based schedules Motivation to learn new skills and technologies. Critical thinker and problem-solving skills Degree in Information Technology, Computer Science or equivalent Experience with any ITIL tool is a plus Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Application Question(s): Notice period (Mandatory) Current monthly salary (mandatory) Experience: Desktop support: 3 years (Required) M365: 1 year (Required)

Company Name : Global Surf Job Title : Digital Marketing Trainee Location :Transasia Cyberpark,Infopark Phase II,Kochi Click the link to know more about our company : https://www.globalsurf.ae/ About Us Globalsurf is the ultimate digital agency in Dubai, dedicated to delivering cutting-edge solutions that enhance the user experience. Our team is passionate about technology and committed to excellence, driving the future of digital innovation. We are seeking a talented and motivated Digital Marketing Executive to join our team. Job Description Responsibilities: 1. Understanding and Implementation of SEO - Learn and implement fundamental on-page and off-page SEO techniques. - Support keyword research activities to enhance website visibility. 2. Assisting in Digital Advertising: - Provide support in setting up and monitoring online advertising campaigns. - Assist in analyzing campaign performance and suggesting improvements. 3. Social Media Assistance: - Collaborate with the team to create and schedule engaging content on social media platforms. - Monitor social media channels and assist in responding to comments and messages. 4. Content Support: - Assist in content creation for blogs, website, and social media. - Learn and apply basic SEO principles to enhance content visibility. 5. Email Marketing Support: - Aid in the execution of email marketing campaigns. - Assist in maintaining and organizing email subscriber lists. 6. Data Analysis: - Learn to compile and analyze digital marketing data. - Support in preparing reports on key performance indicators. 7. Chat & Call Support - Ability to handle multiple chat and call conversations simultaneously, providing prompt and effective responses to customer inquiries. 8. Lead Management & CRM Oversight - Utilize customer relationship management (CRM) platforms to effectively track and manage leads, interactions, and sales pipelines. - Maintain accurate and up-to-date lead data, ensuring timely monitoring and generation of comprehensive reports to support strategic decision-making. Qualifications: - Recent graduate in IT, Marketing, Communications, or a related field- Basic understanding of digital marketing concepts. - Basic understanding of IT products and services Skills: - Enthusiastic and willing to learn about content creation, social media and SEO. - Good written and verbal communication skills. - Eagerness to learn and adapt. - Strong attention to detail. - Ability to conduct market research, including competitive analysis and industry trends - Familiarity with Microsoft Office and Google Suite. Training and Development: - Comprehensive training provided on digital marketing fundamentals. - Opportunities for hands-on experience and skill development. - Mentorship from experienced digital marketing professionals. Note : Only Female Candidates Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Work Location: In person

Company Name : Global Surf Job Title : Digital Marketing Trainee Location :Transasia Cyberpark,Infopark Phase II,Kochi Click the link to know more about our company : https://www.globalsurf.ae/ About Us Globalsurf is the ultimate digital agency in Dubai, dedicated to delivering cutting-edge solutions that enhance the user experience. Our team is passionate about technology and committed to excellence, driving the future of digital innovation. We are seeking a talented and motivated Digital Marketing Executive to join our team. Job Description Responsibilities: 1. Understanding and Implementation of SEO - Learn and implement fundamental on-page and off-page SEO techniques. - Support keyword research activities to enhance website visibility. 2. Assisting in Digital Advertising: - Provide support in setting up and monitoring online advertising campaigns. - Assist in analyzing campaign performance and suggesting improvements. 3. Social Media Assistance: - Collaborate with the team to create and schedule engaging content on social media platforms. - Monitor social media channels and assist in responding to comments and messages. 4. Content Support: - Assist in content creation for blogs, website, and social media. - Learn and apply basic SEO principles to enhance content visibility. 5. Email Marketing Support: - Aid in the execution of email marketing campaigns. - Assist in maintaining and organizing email subscriber lists. 6. Data Analysis: - Learn to compile and analyze digital marketing data. - Support in preparing reports on key performance indicators. 7. Chat & Call Support - Ability to handle multiple chat and call conversations simultaneously, providing prompt and effective responses to customer inquiries. 8. Lead Management & CRM Oversight - Utilize customer relationship management (CRM) platforms to effectively track and manage leads, interactions, and sales pipelines. - Maintain accurate and up-to-date lead data, ensuring timely monitoring and generation of comprehensive reports to support strategic decision-making. Qualifications: - Recent graduate in IT, Marketing, Communications, or a related field- Basic understanding of digital marketing concepts. - Basic understanding of IT products and services Skills: - Enthusiastic and willing to learn about content creation, social media and SEO. - Good written and verbal communication skills. - Eagerness to learn and adapt. - Strong attention to detail. - Ability to conduct market research, including competitive analysis and industry trends - Familiarity with Microsoft Office and Google Suite. Training and Development: - Comprehensive training provided on digital marketing fundamentals. - Opportunities for hands-on experience and skill development. - Mentorship from experienced digital marketing professionals. Note : Only Female Candidates Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Work Location: In person