GoZen builds world-class B2B software-as-a-service solutions, rated 4.8/5 on Glassdoor by current and former employees with 100% recommendation rate to a friend. We are now hiring for the role of a Customer Support Executive. We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for providing exceptional customer service, we want to hear from you! Duties: Maintain excellent customer satisfaction and review support tickets for appropriate resolution Provide customer support through phone and chat Work with other departments to resolve customer issues in a timely manner Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate documentation and records of customer interactions Maintain appropriate files regarding each customer interaction Proactively gather and utilise customer feedback and suggestions Review customer satisfaction reports to ensure customers are satisfied with the support they receive Contribute to the development of future customer support processes Communicate effectively with peers and managers Communicate to customers during outbound phone calls Verifies customer requests are accurate and consistent Responsibilities: Answer inbound customer calls Handle renewals and cancellations Provide account information and status Provide workflow assistance Manage all customer issues and requests Develop and improve customer experience Work with IT and Finance teams to resolve customer issues

You will be working as a Cold Email Outreach Specialist at Gozen.io, a company that specializes in building world-class B2B software-as-a-service solutions. Our company has been highly rated by current and former employees with a 4.8/5 rating on Glassdoor and a 100% recommendation rate to a friend. As a Full-Stack Developer, your primary responsibility will be to lead our cold email initiatives to ensure high deliverability, engagement, and conversion rates. Join our small yet ambitious team and design and execute email campaigns that effectively generate leads and drive business growth. Your responsibilities will include developing and implementing comprehensive cold email outreach strategies aligned with company objectives, creating, managing, and optimizing cold email campaigns, conducting market research to identify target audiences, writing compelling email copy, monitoring and analyzing campaign performance metrics, addressing email deliverability issues, utilizing email outreach platforms and CRM systems, testing and refining email templates, ensuring compliance with email marketing regulations, collaborating with sales and marketing teams, and staying updated with the latest trends in email marketing and cold outreach. In addition to the primary responsibilities, you will also develop and oversee a cold email outreach plan, manage email lists and databases, provide training to team members on best practices, and experiment with new tools and techniques to enhance cold email performance and efficiency. To qualify for this role, you should have proven experience as a Cold Email Outreach Specialist or similar role in a B2B setting, expertise in using popular email outreach platforms, knowledge of email deliverability best practices, understanding of email marketing regulations, excellent copywriting and communication skills, and an analytical mindset to interpret data and make data-driven decisions.,