Roles and Responsibilities Conduct thorough vehicle evaluations at dealerships across India to assess the condition, quality, and value of used cars. Evaluate vehicles based on industry standards, manufacturer's specifications, and market trends to provide accurate appraisals. Collaborate with sales teams to negotiate prices and resolve any issues related to vehicle valuation or defects. Ensure compliance with company policies, procedures, and regulatory requirements throughout the evaluation process. Develop strong relationships with dealerships by providing timely feedback on evaluation results and offering recommendations for improvement. Desired Candidate Profile 2-5 years of experience in car evaluation (used car) or new car sales & marketing. Strong knowledge of automobiles (preferably from an OEM background). Excellent communication skills for effective collaboration with dealerships. Ability to work independently with minimal supervision while maintaining high levels of accuracy and attention to detail.

Job Title: Online Sales Inspector AU Unit Location: Permanent Work From Home Shift Timing: 3:30 AM – 12:00 Noon (IST) Working Days: 6 Days a Week About the Role: We’re looking for a detail-oriented and proactive Online Sales Inspector to join our Australia Unit. This role involves evaluating cars listed for sale, ensuring inspection accuracy, and delivering high-quality assessments in a fast-paced, remote environment. Key Responsibilities: Conduct virtual inspections of vehicles listed on the platform. Review and validate car condition reports, images, and details provided by sellers. Coordinate with internal teams and customers to clarify discrepancies. Ensure quality checks and accurate listings based on inspection standards. Maintain timely reporting and productivity benchmarks. Key Requirements: Excellent attention to detail and strong observational skills. Good communication skills (written and verbal). Comfortable working night/early morning shifts. Prior experience in automobile inspection, online car sales, or quality audits is a plus. Ability to work independently in a remote setup with a reliable internet connection. Perks: Permanent Work From Home Opportunity to work with a high-growth, global automotive team Exposure to the international (AU) market

Job Title: Online Sales Agent Walk-in Drive Location: CARS24 Headquarters, Gurugram Work mode: Remote Employment Type: Full-Time Department: Sales & Operations Walk-in Days: Saturday - 5th July 2025 Timings: 10:00 AM to 1:00 PM About CARS24: CARS24 is transforming the way India buys and sells cars. As one of the fastest-growing auto-tech companies, we are redefining the customer journey with end-to-end digital solutions. Join us in our mission to revolutionize car ownership and buying experience! About the Role: Were hiring enthusiastic and self-driven individuals for the role of Online Sales Agent through a Walk-in Drive at our HQ . In this role, youll directly engage with potential customers, understand their needs, and help them find the right vehicle all through online platforms. Key Responsibilities: Handle inbound and outbound customer calls related to used car purchases. Understand customer requirements and provide suitable vehicle options. Explain product features, finance options, and after-sales services. Build strong relationships and trust with customers over calls. Follow up with potential leads and ensure high conversion rates. Achieve daily and monthly sales targets. Update CRM tools and maintain accurate customer records. Who Can Apply: Freshers or candidates with up to 2 years of experience in telesales/customer support. Strong communication and interpersonal skills. Ability to multitask and thrive in a target-driven environment. Fluency in Hindi and English is a must. Basic knowledge of used cars or automotive sales is a plus. Why Join Us: Walk-in and get interviewed the same day! Fixed salary + attractive incentives. Fast-track career growth opportunities. Young, energetic work culture and a modern workspace. Walk-in Address: CARS24 Headquarters 5th Floor, SAS Tower, Sector 38, Gurugram, Haryana - 122016 Bring: Updated Resume Ready to turbocharge your career in sales? Walk in and drive your success with CARS24

About the Role As a Customer Experience Manager, you would be the owner of driving best in class customer experience, in the most efficient manner. This would mean driving continuous improvements in grievance handling, Net Promoter Score (NPS) insights, reviews and ratings and quality assurance (both operational as well as quality metrics) to ensure quality resolutions with fast turnaround times. You will play a critical role in converting voice-of-customer data whether through complaints, NPS responses, or reviewsinto process, product, or communication improvements . Youll manage a high-performing support team, ensure quality call interactions through audits and coaching, and collaborate with cross-functional teams to enhance the overall customer journey. Responsibilities: Grievance Handling & Resolution: Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms. Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous creation & updation SOPs, FCR scripts, best practices, campaign dispositions/fields, CRM fields etc NPS Ownership: Drive NPS survey design, data collection, and analysis. Generate actionable insights from promoters, passives, and detractors to improve products, services, and customer journeys. Customer Insight & Analytics: Analyze top complaint categories/sub-categories and initiate process or product improvements. Share regular dashboards and insight reports with stakeholders. Call Quality & Agent Performance: Lead call quality audits and scoring to enhance agent effectiveness, FCR, and customer satisfaction. Drive ongoing training and coaching based on quality insights. Reviews & Ratings: Monitor and influence online reviews across platforms. Implement initiatives to increase positive ratings and reduce negative feedback through timely intervention and resolution. Vendor Management: Manage vendor relationships to ensure compliance and performance against targets Operational Excellence: Improve inbound metrics like AHT, FCR, abandon rate, and callback SLAs. Implement automation and best practices to boost overall service efficiency. Requirements : Overall work-experience of 3+ years with 2+ years of experience in grievance handling/ Call centre inbound operations/ NPS improvement / project management Detail oriented Strong verbal and written communication skills Preferred experience in start-up environment Vendor Management experience, especially with call centres Experience of working with CRM tools like Zendesk Proficient in Excel What do we offer? Competitive remuneration as per current industry standards. Benefits as per regional norms. A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself. An opportunity to work alongside some of the best minds in the industry.