Department: Operations / Customer ExperienceLocation: GurgaonReporting To: Head – Operations / Director – ProjectsJob Purpose:The Customer Relationship Manager at Glanz Windows Pvt. Ltd. is responsible for managing end-to-end coordination among internal departments—Sales, Production, Procurement, and Site Execution—to ensure timely, accurate, and high-quality project delivery. This role serves as the strategic liaison between clients and internal, ensuring that customer expectations are met or exceeded while aligning operational workflows with business objectives.Key Responsibilities:1. Interdepartmental CoordinationLead coordination efforts between Sales, Production, Procurement, and Site Execution teams to align project timelines and deliverables.Review project requirements from Sales and ensure clarity and feasibility with Production and Procurement.Oversee material readiness and delivery in sync with site execution timelines.2. Client Relationship ManagementAct as the single point of contact for key clients from order finalization to project handover.Communicate proactively with clients on project milestones, changes, and execution plans.Manage escalations professionally and drive internal resolutions efficiently.3. Project Oversight & Workflow ManagementMonitor project progress using project management tools and maintain trackers for production status, procurement schedules, and installation readiness.Ensure the timely flow of information and approvals across departments.Conduct periodic review meetings with internal teams and provide status updates to clients and senior management.4. Documentation & ComplianceEnsure all documentation—including technical drawings, BOQs, inspection reports, and handover documents—is updated and shared across departments.Support site teams with the necessary documentation and material coordination for smooth installation.Maintain complete and accurate client files and communication logs.5. Quality Assurance & Delivery ManagementCollaborate with QA/QC teams to ensure quality checks are completed at key stages of production and installation.Support the site team to ensure installations adhere to quality and safety standards.Facilitate final handover procedures including snag rectification and client feedback collection.Key Skills & Competencies:Strong leadership and team coordination skillsExcellent written and verbal communicationProblem-solving and conflict-resolution abilitiesHigh proficiency in MS Excel, project tracking tools, and ERP/CRM systemsStrong understanding of production and site execution dynamics in the fenestration industryQualifications & Experience:Bachelor’s degree in Engineering, Business Administration, or related technical field (MBA is an advantage)5–8 years of relevant experience in Customer Relationship Management or Project Coordination, preferably in the building materials, fenestration, or façade industryProven track record of managing multi-team coordination for high-value residential or commercial projectsKey Performance Indicators (KPIs):Client satisfaction scores and feedbackProject delivery timelines adherenceEscalation resolution timeCoordination efficiency across departmentsAccuracy and completeness of reporting and documentation

📌 Job Title: Installation Head – Retail & Projects 📍 Location: Gurgaon 🏢 Company: Glanz Windows Pvt. Ltd. 🕒 Reporting To: Director / Operations Head Job Summary: The Installation Head will be responsible for overseeing and managing the entire installation function for both retail and project-based aluminium window and door systems. The role demands leadership in planning, coordination, execution, and quality control of installations to meet customer expectations and company standards. The ideal candidate will ensure timely delivery, cost-efficiency, and safety across all sites while managing internal teams and external vendors. Key Responsibilities: A. Strategic & Operational Leadership: Develop and implement standard operating procedures (SOPs) for installation activities across Retail and Project segments. Manage installation planning from handover to execution in coordination with sales, production, and logistics teams. Oversee installation scheduling, resource allocation, and timelines to ensure on-time project delivery. Drive continuous improvement in installation methods and efficiency. B. Project & Retail Site Execution: Monitor and control site readiness, installation progress, and compliance with technical drawings. Resolve on-site technical or coordination issues promptly. Ensure material availability and correct BOQ mapping before dispatch to site. Lead pre-installation site inspections and client meetings when necessary. Coordinate with civil/architect teams in project environments for smoother execution. C. Team Management: Lead and manage installation supervisors, fitters, and sub-contractors. Recruit, train, and assess performance of installation workforce. Monitor team productivity, skill gaps, and provide hands-on technical guidance when required. D. Quality, Safety & Compliance: Enforce safety protocols and site safety compliance (PPE, scaffolding, harnessing, etc.). Implement quality assurance checks before handover to clients. Handle client escalations and site issues professionally to ensure customer satisfaction. E. Reporting & Coordination: Track project installation KPIs including completion rates, snag-free handovers, and TAT. Maintain MIS reports, daily progress updates, and final installation reports. Regularly coordinate with CRM and after-sales teams for feedback and service closure. Required Skills & Qualifications: Diploma/Degree in Civil/Mechanical Engineering or equivalent. 8–15 years of experience in aluminium window/door installation (preferably Schüco or equivalent systems). Experience in handling both high-volume retail and large-scale project installations. Strong technical understanding of slim sliding systems, façade installation, curtain wall glazing (optional). Excellent leadership, coordination, and communication skills. Proficiency in AutoCAD, MS Project, or other relevant tools preferred. Willingness to travel across multiple sites and regions as required. Performance Indicators (KPIs): % of Projects/Retail Orders installed within committed timelines No. of snag-free handovers per month % Reduction in rework & material wastage Installation cost per sq. ft. optimization Team performance and skill development metrics Client satisfaction & complaint resolution TAT

Job Title: Safety Manager – Façade Works Project: DLF Arbour Location: Gurugram, Haryana Company: Glanz Windows Pvt. Ltd. Job Overview: Glanz Windows Pvt. Ltd. is seeking a highly skilled and proactive Safety Manager to oversee and implement site safety protocols for our high-rise façade installation works at the DLF Arbour Project . The ideal candidate must have 4–5 years of dedicated experience in the façade industry and possess in-depth knowledge of high-rise construction safety standards. Key Responsibilities: Ensure implementation of all health, safety, and environmental (HSE) policies at the project site in compliance with statutory and company norms. Conduct daily toolbox talks , safety inductions, and regular safety audits specific to façade installation activities such as scaffolding, glazing, and aluminium structural works. Monitor site activities and proactively identify unsafe practices or potential hazards associated with façade work, including glass handling, access equipment use, and external façade works at height . Ensure proper use of PPE, fall protection systems , and adherence to safe installation methods. Coordinate with the Project Manager, Site Engineers, and Subcontractors to ensure full compliance with site safety measures. Maintain accurate records of incidents, near-misses, safety observations, and corrective actions. Liaise with client safety teams (e.g., DLF) and represent Glanz Windows in all safety-related meetings and inspections. Ensure compliance with local safety regulations (e.g., NBC, IS codes) and industry best practices. Lead emergency response drills , first-aid awareness, and ensure the availability of fire and safety equipment at site. Required Qualifications & Experience: Minimum Bachelor’s degree / Diploma in Occupational Health & Safety, Engineering, or related field. NEBOSH / IOSH certification preferred. 4–5 years of safety management experience specifically in façade / glazing / aluminium system works for high-rise projects is mandatory. Strong understanding of façade installation risks and control measures. Experience in handling safety for BMU operations, scaffoldings, boom lifts, and façade access systems . Ability to lead safety culture on site and enforce compliance. Good communication and report-writing skills in English and Hindi. Reporting To: Project Manager – DLF Arbour HSE Head – Glanz Windows Pvt. Ltd. Compensation: As per industry standards and candidate’s experience. To Apply: Interested candidates can send their updated CV to hr@glanzwindows.com with the subject line "Application for Safety Manager – DLF Arbour Project" .