Mega Hiring drive for the Sales Executive Education Qualification- UG/Graduate Good communication skills (only Versant 4) Salary -19 CTC Job location - ghansoli Mahape Process-Outbound Experience:- Sale exp only Shift timing- 6 Days working with with fix day shifts Shift timings - 10 am to 7 pm Week of- Rotational off Rounds of interview: HR, Ops, versant test. More information Contact HR Pooja 9082102633

Role & responsibilities Supervise and manage a team of customer service representatives or sales agents. Monitor KPIs such as quality scores, average handle time, and customer satisfaction ratings. Conduct performance reviews and provide coaching to enhance team efficiency. Ensure adherence to company policies, industry regulations, and client requirements. Collaborate with quality assurance and training teams to identify improvement areas. Handle escalations and resolve customer issues effectively. Develop strategies to reduce attrition and improve employee engagement. Maintain accurate reports on team performance and operational metrics. Preferred candidate profile 3-5 years of experience in Contact Centre leadership role. Strong team management and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, target-driven environment. Familiarity with CRM tools, workforce management, and process optimization. Bachelor's degree in Business, Operations, or a related field (preferred). Willingness to work in rotational shifts, including weekends.

Role & responsibilities Engage with customers via phone calls to promote and sell products/services. Identify customer needs and provide tailored solutions to maximize sales. Handle objections and queries professionally to ensure a smooth sales process. Maintain accurate records of customer interactions and sales transactions. Meet and exceed sales targets and KPIs set by the organization. Collaborate with team members and managers to optimize sales strategies. Ensure compliance with company policies and industry regulations . Preferred candidate profile 1-3 years of experience in voice-based sales or customer service. Strong persuasion and negotiation skills . Excellent verbal communication and active listening abilities. Ability to work in a fast-paced, target-driven environment . Familiarity with CRM tools and sales techniques . High school diploma or Bachelors degree in Business or related field (preferred). Willingness to work in rotational shifts , including weekends.

Role:- Top Skill Qualification Requirements 1. Have 0-2 years of Call Center/Customer Service experience. (Preferably Telecom). 2. Have strong English proficiency with solid written and verbal communication skills. 3. Ability to conduct the initial triage of incoming requests to resolve customer order questions, and inquiries. 4. Be comfortable communicating with US customers over the phone, email, and/or online chat. Have the ability to remain calm and helpful even when dealing with difficult situations. Demonstrate ability to listen competently, collect relevant customer order/inquiry information, build rapport, and respond to customers in a compassionate & professional manner. Demonstrated computer skills with ability to effectively use of Microsoft products. Shift : US shift Desired Skill Qualification Requirements • Ability to manage transactional intent queues to support order service, scheduling and status inquiries, customer and account/order inquiries. • Ability to work towards key performance indicators, high quality management, and contact internal/Client departments when required. • Monitor Emails and Chat inquiries and respond to each. • Take inbound and make outbound calls to resolve and/or route customers across service delivery workgroups. • Identify, define, and summarize causes of order delays/inquiries and determine the appropriate solution owner. • Work with a sense of urgency, and within policy compliance, to resolve order constraints that delay customer order delivery. • Provide end-to-end resolution management ensuring the customer’s issue is fully resolved for all requests. • Support closed loop feedback to product, service delivery, technology, and operations teams on customer engagement. • Route customer cases and inquiries to higher tiers of support if the said cases and inquiries are beyond Tier 1 scope. Why Us – Fusion CX · We are one of the fastest-growing large tech companies in the world, with offices in 14+ countries across the globe in 50+ centers and 20,000 employees · We offer the opportunity to work with colleagues across the globe · We offer a on the job training with comfortable nesting period, promoting a good work-life integration and real flexibility. · We offer an office-centric work environment, fostering collaboration, innovation, and strong team connections through in-person interactions. · We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark · We offer comprehensive benefits for all employees