Front Office - GSA

As a Front Office Guest Service Associate, you will play a key role in shaping the guest experience. Your primary responsibility will be to warmly welcome guests and ensure their stay is smooth, enjoyable, and memorable. You will manage guest check-ins and check-outs, address inquiries, and provide exceptional customer service with a focus on efficiency and hospitality. Your friendly, approachable nature will help guests feel comfortable and cared for, while your attention to detail will ensure all guest needs are met promptly.

Key Responsibilities:

• Greet and check in guests with a warm, professional, and friendly demeanor.
• Assist guests with check-outs, handling any billing inquiries or adjustments.
• Respond to guest inquiries, providing accurate information about hotel amenities, services, and local attractions.
• Ensure that guest preferences and special requests are promptly communicated and fulfilled.
• Handle guest concerns or issues with a positive, solution-focused approach, ensuring a high level of guest satisfaction.
• Maintain and update accurate guest records, including reservations and billing information.
• Coordinate with other departments, such as housekeeping and concierge, to ensure guest needs are met seamlessly.
• Ensure the front desk area is organized, clean, and welcoming at all times.
• Provide a smooth and efficient check-in/check-out process, while managing multiple tasks in a fast-paced environment.

Skills & Qualifications:

• Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests.
• A strong sense of responsibility, reliability, and attention to detail.
• Ability to remain calm and composed under pressure while handling multiple tasks.
• A positive, approachable attitude and a passion for delivering exceptional guest service.
• Basic computer literacy and familiarity with office software and hotel management systems is preferred.
• Ability to work as part of a team and maintain a proactive approach to guest service.

We are looking for an enthusiastic and service-oriented individual who is eager to contribute to creating unforgettable experiences for our guests. If you have a passion for hospitality and enjoy working in a dynamic environment, we’d love to meet you!

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person