Front Office Executive

Job Description: Front Office Associate/ Executive

The Front Office Associate / Executive will play a key role in delivering outstanding customer service to guests and focuses on ensuring smooth front desk operations.

Key Responsibilities:

• Maintain the cleanliness and organization of the front desk area.

• Welcome guests warmly, ensuring exceptional customer service throughout their stay.

• Process payment transactions with precision and efficiency.

• Explain the various packages and up sell packages to guests.

• Address guest requests and complaints professionally and promptly.

• Maintain accurate and updated records.

• Assist guests with inquiries and provide information about facilities and services.

• Perform additional duties as assigned by the Front Office Manager or Supervisor.

Qualifications and Requirements:

• Minimum HSSC pass, diploma, or equivalent qualification.

• Prior experience in customer service, preferably in Casino or hospitality industry.

• Fluency in English and Hindi.

• Excellent organizational and time management abilities, capable of multitasking in a fast-paced setting.

• Keen attention to detail with strong problem-solving skills.

• Team-oriented, with the ability to collaborate effectively across departments.

• Proficiency in computer applications, including Microsoft Office.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Hospitality: 2 years (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person