Front Office Executive

Job Description: Front Office Executive

Position* Front Office Executive

Location: Magnus Vosiv Suites, Kalyani Nagar Pune

Department: Front Office

Reports To: Front Office Manager

Job Summary:

As a Front Office Executive, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out experience. Your role is essential in creating a welcoming environment and maintaining the hotel's reputation for outstanding guest satisfaction.

Key Responsibilities:

- Guest Reception: Greet guests warmly upon arrival, assisting with check-in and check-out procedures.

- Reservations Management: Handle phone and online reservations, ensuring accuracy and attention to detail.

- Guest Assistance: Address guest inquiries and concerns promptly, providing information about hotel services and local attractions.

- Billing and Payments: Process payments and manage billing inquiries, ensuring all transactions are recorded accurately.

- Communication: Coordinate with other hotel departments to fulfill guest requests and resolve issues.

- Front Desk Operations: Maintain front desk operations, including managing the switchboard and keeping the reception area organized.

- Customer Service: Uphold high standards of customer service, striving to exceed guest expectations at every opportunity.

- Record Keeping: Maintain accurate records of guest information, preferences, and special requests.

Qualifications:

- Previous experience in a hotel or customer service role preferred.

- Strong communication and interpersonal skills.

- Proficiency in computer systems and hotel management software.

- Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Required)

Work Location: In person