Home
Jobs

Posted:2 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Sterling Lake Palace Alleppey is a luxury resort situated on the banks of Vembanad Lake in Alappuzha, Kerala, India, known for its serene backwaters and opulent accommodations, and is part of Sterling Holidays, a leading hospitality company with a network of resorts across India. This 17-acre property offers a range of amenities including various dining options, water sports, a spa, swimming pool, and event spaces, providing a luxurious and tranquil experience for guests.


Role Description

This is a full-time, on-site role for a Front Office Associate located in Alappuzha. The Front Office Associate will be responsible for performing receptionist duties, answering phone calls, handling customer service inquiries, and managing check-in processes. Other responsibilities may include maintaining a tidy reception area and assisting with various administrative tasks as needed.


Qualifications

  • Greeting guests and providing accurate information
  • Responding to guest complaints and resolving issues
  • Maintaining guest records or managing billing counters
  • Assisting with bookings, reservations, or store guidance
  • Ensuring guest lounge, lobby, or help desk is well-maintained
  • Promoting services or facilities and collecting feedback


Qualifications

  • Proficient in Phone Etiquette and Receptionist Duties
  • Strong Customer Service and Check-in skills
  • Excellent Communication skills
  • Attention to detail and organizational skills
  • Ability to work independently and in a team
  • Prior experience in a IET or OJT role is a plus
  • Diploma in Hotel Management or Degree in Hotel Management or equivalent required; additional qualifications in office administration are a plus

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You