Company Description Four Points by Sheraton is a select-service hotel that focuses on providing comfort, style, and can-do service at a great value for self-sufficient travelers. Our goal is to ensure our guests feel energized in the morning and relaxed in the evening, allowing them to enjoy special indulgences during their time away from home. Role Description This is a full-time on-site role for a Spa Therapist located in Ernakulam. The Spa Therapist will be responsible for providing spa treatments to guests, maintaining cleanliness and hygiene standards in the spa area, scheduling appointments, and ensuring guest satisfaction through personalized service. Qualifications Massage Therapy, Body Treatments, and Aromatherapy skills Customer service and interpersonal communication skills Knowledge of spa equipment and products Organizational and time management skills Ability to work in a team and independently Certification in Spa Therapy or related field Previous experience in a spa or hospitality setting Show more Show less

Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Direct and work with managers and employees to ensure an efficient check-in and check-out process, maximizing departmental financial performance while ensuring guest and employee satisfaction. **Candidate Profile:** - High school diploma or GED with 2 years of experience in guest services, front desk, or related professional area. OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major from an accredited university with no work experience required. **Core Work Activities:** **Supporting Management of Front Desk Team:** - Lead, influence, and encourage team members, advocating sound financial decision-making and demonstrating honesty and integrity. - Supervise and manage employees, understand their positions to perform duties in their absence, and ensure employee recognition on all shifts. - Establish and maintain collaborative relationships with employees. **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:** - Manage day-to-day operations to meet customer expectations, develop goals and plans, handle complaints, and strive to improve service performance. - Collaborate with the Front Office Manager to enhance departmental service, communicate clear Front Office goals, and participate in corrective action plans. **Ensuring Exceptional Customer Service:** - Provide services exceeding customer satisfaction, communicate to understand guest needs, and empower employees to deliver excellent customer service. - Interact with guests regularly for feedback on product quality and service levels, handle guest problems effectively, and display outstanding hospitality skills. **Managing Projects and Policies:** - Implement customer recognition/service programs, ensure compliance with Front Office policies, standards, and procedures while monitoring credit policies to minimize bad debts. **Additional Responsibilities:** - Provide information to supervisors and co-workers via various communication channels, analyze information to solve problems, and update relevant parties promptly. - Function in place of the Front Office Manager when absent, communicate critical information to the Front Office staff, and participate in department meetings. Join our united Four Points by Sheraton community where everyone is welcome, and every hotel matters. We provide what guests need in an uncomplicated way, creating a friendly and genuine environment. Be a part of our team and experience timeless classics woven with modern details, and where business meets pleasure.,

As a Human Resources Coordinator at Four Points by Sheraton Mahabalipuram Resort & Convention Ctr, your primary responsibility will be to create and maintain filing systems, type office correspondence, distribute mail, order HR office supplies, and assist in various administrative tasks. You will be the point of contact for walk-in candidates, ensuring a smooth application process. Additionally, you will be expected to maintain cleanliness and accessibility of the designated application space, respond to employee and management inquiries regarding HR programs and policies, and handle employee relations issues within the division or property. Confidentiality and security of employee records will be paramount, along with accurate maintenance of all employee files. Your role will also involve adhering to company policies, ensuring a professional appearance, reporting any incidents to the manager, and providing excellent guest service. Developing positive relationships with colleagues, supporting team goals, and upholding quality standards will be essential. Basic computer skills and the ability to lift objects up to 10 pounds independently are required. The ideal candidate will possess a high school diploma or G.E.D. equivalent, along with at least 1 year of related work experience. Supervisory experience is not required, and no specific license or certification is necessary. Four Points by Sheraton values diversity, inclusivity, and non-discrimination practices, offering a welcoming environment where every team member matters. Join our united Four Points by Sheraton community and be part of a global brand that blends timeless classics with modern details. Embrace a culture where business meets pleasure, and guests experience local hospitality. If you are enthusiastic about providing genuine and friendly guest service, this is an opportunity to belong to a supportive team and grow within the Marriott International family.,