The DevOps Engineer bridges the gap between development and the networking areas of focus, main areas of focus are around low-level infrastructure and monitoring of all company services. This role shares ownership of the build and deployment pipelines of our products, advising in the product and application development as necessary. Full-time | Hybrid - 3 days in office | Based out of Hyderabad, India Rs.12-20LPA (based on experience) Essential Duties and Responsibilities include the following. Other duties may be assigned. Guide teams in design, build, test and deployment of changes to existing software. Identify manual processes, recommending automation, implementing automated infrastructure capabilities like backups, security tools, and monitoring. Collaborate on requirements with internal and external clients, providing a high level of service and using sound judgement when making or influencing the decisions of others. Understand the SDLC and automation tools and framework. Assist with implementation and management of the CI/CD pipelines to contribute to the overall product roadmaps of both internal and external 3rd party systems by providing seamless build and deployment processes. Tune monitoring of application, systems, or AWS metrics, improving our internal automation, through the use of “Infrastructure as Code” tools. Identify and build in-application metrics. Assist with identifying and debugging of production issues, resolve, and work to prevent their reoccurrence. Maintain a consistent DevOps approach to improve all phases of processes, ensuring end to end quality across functions. Other duties as assigned by management. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering or similar relevant field; 1 year of experience in developing/engineering applications OR combination of education and experience. To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Design software. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Show more Show less

The IT Systems Analyst – Five9 provides support and optimizes efficiency of our inbound and outbound call center operations software. This role will analyze, design, test, and implement Integrated Voice Response (IVR) systems that enhance call routing and automation capabilities to improve customer interactions. Individuals in this role will collaborate with cross-functional technical teams and business stakeholders to ensure seamless integration and functionality of the Five9 call system, providing great customer service and helping to deliver value for Foundation Finance. Full-time | Hybrid - 3 days in office | Based out of Hyderabad, India Rs.12-20LPA (based on experience) Essential Duties and Responsibilities: Configure, maintain, and optimize the Five9 system to support inbound and outbound call center activities. Analyze call flows and customer interactions to enhance automation and improve efficiency. Develop and implement IVR scripts, call routing logic, and self-service functionalities. Collaborate with stakeholders to gather requirements and ensure IVR solutions align with business goals. Monitor system performance, troubleshoot issues, and provide technical support for Five9-related incidents. Work closely with IT, customer service, and operations teams to integrate the Five9 system with CRM platforms as well as other applications and tools utilized by Foundation Finance. Ensure compliance with industry regulations and best practices for data security and call center operations. Provide training and documentation to end-users and support teams on Five9 functionality, best practices, and feature updates. Minimum Qualifications: Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience). Experience working with Five9 systems and IVR in call center environments Strong knowledge of IVR scripting, call routing, and voice automation technologies. Proficiency in analyzing call center metrics to optimize performance and customer experience. Excellent troubleshooting skills with the ability to resolve technical issues efficiently. Strong written & verbal communication skills, and collaboration skills to work effectively with diverse teams. Certifications in Five9 or other contract center technologies. Physical Demands / Work Environment While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. The noise level in the work environment is standard to an office milieu and noise is usually moderate. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Show more Show less

The Software Development Engineer in Test (SDET) plays a crucial role in ensuring the quality and reliability of our software products through the design, development, and execution of automated test solutions. This role requires a blend of software development skills and testing expertise to create robust test automation frameworks and comprehensive test suites. This role will excel in our evolving technology stack, which currently includes Cypress, Cucumber, JavaScript, GraphQL, Jest, Kafka, MERN (MongoDB, Express, React, Node.js), NestJS, Redis, SQL, and TypeScript. Full-time | Hybrid - 3 days in office | Based out of Hyderabad, India Rs.12-20LPA (based on experience) Essential Duties and Responsibilities included the following. Other duties may be assigned. Design and develop automated tests for web applications and APIs using Cypress and Cucumber BDD. Collaborate with software engineers and QA team members to identify, prioritize, and resolve defects. Create and maintain automated test frameworks to support continuous integration and delivery. Execute automated tests, analyze results, and provide actionable feedback to ensure the quality and reliability of software products. Work closely with product owners and the development team to understand requirements, acceptance criteria, and potential risks. Maintain comprehensive knowledge of application functions, business processes, and testing protocols. Interpret system diagrams and strategize test coverage to ensure appropriate testing of applications. Coordinate with the development team to assess risks, design effective tests, and plan testing activities as projects progress towards production deployment. Document test processes and results thoroughly, ensuring completed projects can be deployed without adverse effects to the business. Oversee the overall quality assurance process, ensuring adherence to standards and timely delivery of high-quality software products. Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, or similar relevant field; 5 years of relevant experience as a Software Engineer, or Software Development Engineer in Test is desirable. Any certifications related to automated testing tools or Agile methodologies are a plus. Development Skills Functional knowledge of JavaScript and TypeScript. Experience with Cypress and Cucumber is highly preferred. Knowledge of software testing methodologies and best practices. Knowledge of database concepts for a SQL or NoSQL database. Familiarity with Agile development practices. Physical Demands / Work Environment While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. The noise level in the work environment is standard to an office milieu and noise is usually moderate. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Show more Show less

The Senior DevOps Engineer has an elevated role in bridging the gap between development and the networking areas of focus; main areas of focus are around low-level infrastructure and monitoring of all company services. This role is responsible for ownership of the build and deployment pipelines of our products, taking the lead in advising in the product and application development as necessary. Full-time | Hybrid - 3 days in office | Based out of Hyderabad, India Rs.12-20LPA (based on experience) Essential Duties and Responsibilities include the following. Other duties may be assigned. Collaborate on requirements with internal and external clients, providing a high level of service and using sound judgement when making or influencing the decisions of others. Responsible for the design, development, testing, and performance of our build, deployment, and networking layers of the platform/infrastructure being built. Implement and manage the CI/CD pipelines to contribute to the overall product roadmaps of both internal and external 3rd party systems by providing seamless build and deployment processes. Tune monitoring of application, systems, or AWS metrics, improving our internal automation through the use of “Infrastructure as Code” tools. Responsible for handling escalated issues related to team projects, collaborating with management as needed. Design, develop and implement infrastructure cost-savings measures. Identify and debug issues in production, resolve, and work to prevent their reoccurrence. Be a resource for development teams; provide a specific focus on improving reliability and performance. Assist management with interviewing candidates, training team members, planning, assigning, and monitoring work for the team. Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Minimum Qualifications: Bachelor’s degree in Computer Science, Cybersecurity, Networking, or related field. Minimum 5 years’ experience in at least two IT disciplines, including technical architecture, application development, or operations. Relevant experience can be considered in lieu of level of degree. To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Design software. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Show more Show less

The Software Development Engineer in Test (SDET) plays a crucial role in ensuring the quality and reliability of our software products through the design, development, and execution of automated test solutions. This role requires a blend of software development skills and testing expertise to create robust test automation frameworks and comprehensive test suites. This role will excel in our evolving technology stack, which currently includes Cypress, Cucumber, JavaScript, GraphQL, Jest, Kafka, MERN (MongoDB, Express, React, Node.js), NestJS, Redis, SQL, and TypeScript. Full-time | Hybrid - 3 days in office | Based out of Hyderabad, India Rs.12-20LPA (based on experience) Essential Duties and Responsibilities included the following. Other duties may be assigned. Design and develop automated tests for web applications and APIs using Cypress and Cucumber BDD. Collaborate with software engineers and QA team members to identify, prioritize, and resolve defects. Create and maintain automated test frameworks to support continuous integration and delivery. Execute automated tests, analyze results, and provide actionable feedback to ensure the quality and reliability of software products. Work closely with product owners and the development team to understand requirements, acceptance criteria, and potential risks. Maintain comprehensive knowledge of application functions, business processes, and testing protocols. Interpret system diagrams and strategize test coverage to ensure appropriate testing of applications. Coordinate with the development team to assess risks, design effective tests, and plan testing activities as projects progress towards production deployment. Document test processes and results thoroughly, ensuring completed projects can be deployed without adverse effects to the business. Oversee the overall quality assurance process, ensuring adherence to standards and timely delivery of high-quality software products. Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, or similar relevant field; 5 years of relevant experience as a Software Engineer, or Software Development Engineer in Test is desirable. Any certifications related to automated testing tools or Agile methodologies are a plus. Development Skills Functional knowledge of JavaScript and TypeScript. Experience with Cypress and Cucumber is highly preferred. Knowledge of software testing methodologies and best practices. Knowledge of database concepts for a SQL or NoSQL database. Familiarity with Agile development practices. Physical Demands / Work Environment While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. The noise level in the work environment is standard to an office milieu and noise is usually moderate. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.