Role Overview We are seeking a seasoned and strategic Vice President – International Business Development to lead and expand our footprint in the US markets. This is a high-impact leadership role responsible for driving global revenue growth, building long-term partnerships, and leading enterprise sales efforts in the international BPO space. Key Responsibilities Own and drive business development strategy for the US markets Market Research and Strategic Planning for Customer acquisitions, retentions and growth. Identify, pitch, and close large-scale outsourcing opportunities across verticals (Sales, Customer Support, HR, Legal etc.) Build and manage a strong pipeline of Fortune 1000 and mid-market clients Lead the entire sales cycle – from lead generation and RFP response to contract negotiation and onboarding Collaborate with Operations & Delivery, Finance, HR, Legal, and other teams to design winning proposals Represent Flamingo Infinite at global events, client meetings, and industry forums Mentor and build a high-performing international business development team Ensure Compliances and Legal requirements fulfillment Key Requirements Minimum 15 years of proven experience in BPO/ITES with a strong focus on international business development Minimum 10 years in US market for BPO sales and client services Demonstrated Leadership skills and Strategic thinking capabilities Demonstrated ability to close multi-million-dollar deals with CXO-level stakeholders Expertise in outsourcing services including sales, customer support, HR, legal processes, and advisory verticals Strong business acumen and deep understanding of the global outsourcing ecosystem Deep understanding of prevailing and emerging Technologies in BPO/BPM spaces Excellent communication, leadership, and presentation skills Willingness to travel internationally as required Excellent understanding of BPO service lines including sales, support, advisory, and legal domains Strong command over proposal writing, sales communication, and client engagement Analytical mindset with ability to manage performance metrics and targets Proficient in using CRM tools, MS Office, and sales enablement platforms Show more Show less

This role is for FBTS Executive Search Pvt. Ltd. which is a subsidiary of Flamingo BPO Technology Solutions Ltd. About Flamingo Infinite Group Flamingo Infinite is a brand driven by India’s top industry professionals and supported by a highly experienced Board and Advisory Board, ensuring strong governance and strategic direction. We offer a diversified portfolio of products and services across both the Indian subcontinent and global markets. Our core business domains include: Outsourcing Solutions Technology Solutions Digital Marketing Staffing Solutions Executive Search To ensure sharp focus and scalable growth, each business vertical operates under five specialized companies, enabling us to drive innovation, efficiency, and excellence in every domain. About FBTS Executive Search Pvt. Ltd. (FBTS ES) Under the Flamingo Infinite brand, FBTS ES offers specialized recruitment solutions focused on identifying and placing top-tier talent across leadership and managerial roles. Our key services include: CXO Search to help organizations find visionary leaders who drive strategic growth. Senior Level Hiring to connect businesses with seasoned professionals who offer deep expertise and industry insight. Mid-Level Hiring to build a strong management backbone with talent capable of leading teams and delivering operational excellence. Backed by a deep understanding of diverse industries and a rigorous selection process, we empower organizations to build high-impact leadership teams that drive success and long-term value. Role Summary As CEO, you will lead the company from its foundational stage to a growth-focused, operationally strong, and commercially viable recruitment business. You will be responsible for setting the business vision, owning revenue and profitability, building the team and delivery engine, developing client relationships, and positioning FBTS – Executive Search as a preferred partner for both premium talent search and large-scale recruitment solutions. This role is ideal for someone who understands the duality of high-touch executive search and high-volume delivery models—and knows how to build systems, teams, and trust across both. Key Responsibilities: Strategic Business Leadership Define the business roadmap for full lifecycle hiring (CXO to frontline) and execute it with a clear growth path. Build a multi-sector practice model with distinct verticals for bulk hiring, mid-level recruitment, and leadership search. Create scalable systems, governance models, SLAs, and operational excellence frameworks. Client Acquisition & Expansion Drive new client acquisition across industries with tailored solutions for entry-level, volume, and leadership hiring. Build strategic, consultative relationships with CHROs, Talent Acquisition Heads, and Business Leaders. Lead enterprise account management and ensure repeat business through high delivery satisfaction. Bulk Hiring & Project Delivery Oversight Set up a dedicated bulk hiring vertical to manage high-volume mandates across India. Implement hub-and-spoke delivery models for multi-location hiring (call centers, sales teams, frontline staff, etc.) Use tech-enabled tools and sourcing platforms to reduce TAT and increase efficiency. Practice Leadership (Executive, Mid-Level, Bulk) Build strong recruitment practices across leadership search, lateral hiring, and mass hiring. Develop deep talent intelligence in each sector, including compensation insights and talent pools. Ensure adherence to timelines, quality standards, and delivery KPIs for all mandates. Team Building & Capability Development Hire and manage a team of practice heads, delivery managers, recruiters, and sourcing partners. Build a culture of ownership, collaboration, learning, and performance. Drive upskilling in sourcing, assessment, negotiation, and client handling. Brand Building & Representation Position FBTS – Executive Search as a 360° hiring partner through visibility in forums, job fairs, industry events, and digital campaigns. Collaborate with Flamingo Infinite’s marketing and HR teams for group-wide synergy. Ideal Candidate Profile Experience: 15–20 years in leadership hiring, Operations, Business development and P&L Management. Competencies: Strong commercial acumen and P&L orientation. Ability to drive delivery in both high-quality executive mandates and fast-paced bulk hiring. Expertise in client acquisition, negotiations, and strategic partnerships. Tech-savvy and comfortable with ATS/CRM systems, data-driven decision making, and remote delivery structures. Strong leadership, people management, and stakeholder engagement skills. Email your resume to: vibhavari.bali@flamingoinfinite.com

Hi, We are looking for Sr Manager Accounts and Finance Location: BKC, Mumbai Industry - Micro Finance (NBFC) Position: Senior Finance Professional Budget: Up to ₹37 LPA Experience Required: 15–18+ years (Mandatory: Minimum 12–15 years in NBFC sector only – BFSI experience outside NBFC will not be considered ) Key Responsibilities: 1. Financial Reporting & MIS Prepare, analyze, and present accurate and timely financial statements in compliance with IND AS and internal management requirements. Prepare and present monthly MIS reports for management and stakeholders. Perform variance analysis (budgeted vs actual P&L) and lead root-cause investigations for major deviations. 2. Regulatory Compliance Ensure accurate and timely filing of all regulatory returns as per RBI norms and other applicable frameworks. Stay abreast of financial regulatory changes and maintain 100% compliance across all reporting dimensions. 3. Audit Management Lead statutory , internal , and tax audits to closure, including resolution of audit queries. Act as the primary liaison with auditors and provide all required documentation in a timely manner. 4. Cross-functional Collaboration Work closely with other departments to maintain smooth financial operations and implement cost controls. Offer financial insights and data-backed recommendations to support business strategies and operational decisions. Profile Requirements: A highly experienced senior finance leader with 15–18+ years of overall work experience. A minimum of 12–15 years of experience in the NBFC sector is mandatory . Strong hands-on expertise in IND AS, RBI compliances, financial reporting, and audit closure. Strategic mindset with strong analytical and leadership skills. If the profile suits you kindly share your cv on kranti.gaware@flamingoinfinite.com

As a Regional Head of Collections at our company, you will play a crucial role in overseeing and directing field collection operations across a large geographic region. Your responsibilities will include managing a team of Area Managers, Team Leaders, and Field Agents to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. You will be responsible for developing and implementing strategic plans for the region, collaborating with senior management to align operations with overall business objectives, and regularly assessing market trends and economic conditions to adjust strategies as needed. Your leadership skills will be put to the test as you mentor and manage a team of Area Managers, set performance goals, track progress, and conduct regular performance reviews to ensure that collection targets are met. Additionally, you will oversee and track the performance of all teams within the region, identifying areas for improvement and implementing corrective measures when necessary. Operational oversight will be a key aspect of your role, as you will need to ensure efficient and cost-effective field operations, monitor budgets, and standardize processes to maintain consistency across the region. You will also be responsible for handling high-priority cases or issues escalated by your team, analyzing data to identify performance indicators and opportunities for improvement, ensuring compliance with company policies and legal standards, and developing training programs for staff to promote continuous improvement and professional development. To excel in this role, you will need exceptional leadership and management skills, strategic thinking, problem-solving abilities, strong communication and negotiation skills, technical proficiency, and knowledge of compliance and legal requirements. Personal attributes such as integrity, professionalism, results-orientation, adaptability, and flexibility will also be essential. This position will primarily be office-based with regular travel across the region to visit Area Managers, team leaders, and key clients. Flexibility to work extended hours and travel frequently will be required to manage multiple locations within the region. If you have a Bachelor's Degree and at least 10 years of experience in collections, along with a passion for building high-performing teams and achieving exceptional results, we encourage you to apply for this critical role in our company. Join us in maximizing recovery rates and supporting our company's financial health through strategic oversight, leadership, and operational excellence in field collection operations.,

The role requires you to handle sensitive information related to employee salaries, therefore it is crucial to maintain confidentiality and demonstrate trustworthiness. You should have good hearing capabilities to effectively listen to employee and client queries and grievances, providing suitable solutions. Teamwork skills are essential, as you will be working closely with other team members. It is important to have strong interpersonal skills, maintain a professional demeanor, and understand the pressures and priorities of your colleagues. Being organized is key, as you should have the ability to manage your time effectively and complete tasks on schedule. Additionally, you should bring energy, enthusiasm, and a proactive attitude to the role. Attention to detail is important in ensuring thoroughness and accuracy in task completion. Cost consciousness is valued, as you should be aware of expenditures and be able to identify unnecessary spending. A systematic follow-up mechanism is required to ensure that work is completed on time. Knowledge and understanding of labor laws and statutory requirements across various states in India are beneficial. Qualifications for this role include a Bachelor's degree in accounting, mathematics, HR, or an MBA. Experience in dealing with clients and resolving issues is preferred. This role operates in a regular office environment.,

Location: West (Mumbai) & South (Bangalore) JOB PURPOSE: We are seeking a dynamic and experienced Regional Manager to oversee and direct field collection operations for a large geographic region, managing multiple Area Managers, Team Leaders, and Field Agents. This senior leadership role focuses on implementing regional strategies to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. The Regional Manager is responsible for setting performance targets, managing resources, analyzing data, and ensuring that the region meets or exceeds its financial objectives. Additionally, the role involves mentoring Area Managers and maintaining effective communication with upper management. KEY RESPONSIBILITIES: Regional Strategy and Planning: Develop and implement strategic plans for the region to meet collection goals and optimize performance. Collaborate with senior management to align regional operations with the company’s overall business objectives. Regularly assess market trends, debtor behavior, and regional economic conditions to adjust strategies. Leadership of Area Managers: Lead, mentor, and manage a team of Area Managers responsible for overseeing their respective teams of Team Leaders and Field Agents. Set clear goals, KPIs, and performance expectations for Area Managers and monitor progress. Conduct regular performance reviews with Area Managers and provide coaching and guidance to improve their leadership capabilities. Performance Management: Oversee and track the performance of all teams within the region to ensure collection targets are met. Review performance data from Area Managers and Team Leaders, identifying trends, areas for improvement, and successes. Address underperforming areas by implementing corrective measures, reallocating resources, or adjusting strategies. Operational Oversight: Ensure efficient and cost-effective field operations, including travel, logistics, and resource management for all teams in the region. Monitor operational budgets, ensuring adherence to financial plans and optimizing costs without compromising performance. Standardize processes across the region to maintain consistency in field operations and collection methods. Escalation Management: Handle high-priority cases or issues escalated by Area Managers, Team Leaders, or Field Agents. Resolve disputes or negotiations involving large debts, sensitive clients, or legal concerns. Collaborate with legal and compliance teams to handle cases that may require legal action. Data Analysis and Reporting: Analyze data from across the region to identify key performance indicators, trends, and opportunities for improvement. Provide detailed reports to senior management on regional performance, challenges, and financial outcomes. Use data-driven insights to refine collection strategies and optimize resource allocation. Compliance and Risk Management: Ensure that all collection activities in the region comply with company policies, local regulations, and legal standards. Conduct regular audits of field operations to verify compliance and mitigate risks. Implement and enforce risk management protocols to safeguard the company’s interests and reputation. Training and Development: Work with HR and training departments to develop and deliver training programs for Area Managers, Team Leaders, and Field Agents. Ensure that all staff are up-to-date on debt collection laws, ethical practices, and the latest tools/technologies. Promote a culture of continuous improvement and professional development within the region. Client and Stakeholder Management: Build and maintain strong relationships with key clients, partners, and stakeholders in the region. Act as the senior point of contact for clients or customers with issues related to collections, ensuring their concerns are addressed effectively. Collaborate with other departments (finance, legal, customer service) to resolve issues or implement company-wide initiatives. Growth and Expansion: Identify new opportunities to expand field operations or improve collection rates within the region. Develop plans for expanding into new markets or regions as part of the company’s growth strategy. Recommend resource allocation changes, technology investments, or team expansions to improve overall regional performance. Skills Required: Leadership and Management Skills: Exceptional leadership skills with the ability to manage and mentor a large and diverse team of Area Managers and Team Leaders. Experience in conducting performance reviews, providing feedback, and implementing development plans. Strong decision-making skills, particularly in high-pressure situations. Strategic Thinking and Problem-Solving: Strong ability to think strategically, set long-term goals, and implement effective plans to achieve them. Excellent problem-solving skills to address operational inefficiencies, underperformance, or client issues. Analytical mindset with the ability to make data-driven decisions. Communication and Negotiation: Excellent written and verbal communication skills, capable of engaging with senior management, clients, and field staff. High-level negotiation skills for resolving disputes, handling escalated cases, and closing significant debts. Technical Skills: Proficiency in data analytics, financial reporting tools, and CRM/collections software. Ability to manage mobile technologies and systems used for field operations. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysis. Compliance and Legal Knowledge: Strong understanding of debt collection laws, compliance regulations, and industry standards. Familiarity with risk management practices and legal proceedings related to debt recovery. Personal Attributes: High level of integrity and professionalism. Results-oriented with a focus on achieving and exceeding financial targets. Ability to manage high workloads and maintain attention to detail under pressure. Adaptable, flexible, and capable of working in a fast-paced environment. Work Environment: Primarily office-based with regular travel across the region to visit Area Managers, team leaders, and key clients. Frequent travel may be required to manage multiple locations within the region. Requires the flexibility to work extended hours, especially during key reporting periods or to resolve urgent cases. Performance Indicators: Overall debt recovery rate for the region. Achievement of regional collection goals and KPIs. Operational efficiency and cost management. Compliance with legal and company policies across all teams. Client and customer satisfaction and retention. Performance of Area Managers and their respective teams. Career Path: National Operations Head or National Collections Manager. Senior roles in financial services, risk management, or operations. Executive leadership roles (e.g., Vice President or Director of Collections). This role is critical for ensuring that the company's field collection operations are effective and efficient across the entire region. The Regional Manager must combine strategic oversight, leadership, and operational excellence to maximize recovery rates and support the company's overall financial health. Qualification: Educational Qualification: Bachelor's degree Experience: 10 years of experience in collections.

Tips: We are seeking 4 dynamic Regional Recruitment Managers to lead and execute recruitment operations across North, South, East, and West India . Each Regional Recruitment Manager will be responsible for delivering hiring targets for Call Center staff, Field Collections staff, and Management staff within their respective regions , ensuring process efficiency, stakeholder alignment, and candidate quality. All 4 positions are based in Mumbai. Responsibilities Regional Recruitment Delivery: Own the end-to-end hiring responsibility for the assigned region. Ensure timely closure of manpower requirements for Call Center Agents, Field Staff, and Management roles . Work closely with business heads, regional leadership, and functional stakeholders to understand workforce plans and hiring priorities. Maintain strong pipelines for volume hiring to support fast-paced operational needs . Vendor & Partner Management: Coordinate and manage recruitment vendors and staffing partners in the region. Monitor performance of external agencies to ensure quality and timely supply of candidates. Negotiate commercials and ensure adherence to recruitment SLAs and compliance norms. Process & Stakeholder Coordination: Collaborate with National Recruitment Coordinator to align hiring efforts with national targets and processes . Coordinate interviews, assessments, offer rollouts, and onboarding activities at the regional level. Ensure a seamless recruitment experience for candidates and hiring managers. MIS & Reporting: Maintain accurate and updated recruitment dashboards and trackers for the region. Report progress, hiring status, bottlenecks, and forecasts regularly to the National Recruitment Coordinator. Analyze hiring trends, attrition data, and market intelligence to inform recruitment strategy. Compliance & Documentation: Ensure recruitment practices comply with organizational policies and statutory requirements. Verify and maintain documentation for all new hires (KYC, employment records, etc.). Support background verification and joining formalities for new employees. Education: Bachelor’s degree in Human Resources, Business Administration, or related field. MBA/PG in HR is preferred but not mandatory. Experience: 3–5 years of experience in regional / multi-location recruitment operations , preferably in BPO, logistics, field staff hiring, or high-volume recruitment environments . Proven experience in managing vendor partners and high-volume hiring pipelines. Prior experience hiring for Call Center and Field Collection profiles is highly desirable. Skills & Competencies: Strong understanding of recruitment processes and best practices. Ability to manage high hiring volumes and tight timelines. Excellent communication and relationship-building skills. Strong organizational, planning, and multi-tasking capabilities. Proficiency in Excel, recruitment MIS, and applicant tracking systems (ATS). Results-oriented with a sense of urgency and accountability.