Fieldwork Co-ordinator - US EST Shift

About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Overview of Fieldwork team:
Fieldwork team uses our proprietary tool called “IPP” which does target list matching with our panel, list upload, emailing, campaign creation, redirections, sample out, fax handling etc to ensure all project sampling activities done properly.

Broad Responsibilities:

• Work on the assigned Sampling task and ensure quality completion in a quick TAT
• Identify and implement innovative techniques and solutions that can be adapted into Sampling workflow as best practices
• Conduct quality control checks on process front to ensure error free deliverables
• Coordinate and consult with Project Managers on prioritizing the work and its deliverables without compromising on client satisfaction and assigned deadline
• Should be committed for BCP (Business Continuity Plan) when needed

Pre-requisites for hiring:

• Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experience
• Strong Knowledge of Excel, Word, and any programming language would be added advantage
• Adaptability, flexibility and the ability to work under pressure
• Strong organizational and communication skills
• Commitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high
• “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.
• Willing to work in US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM)

• BCA/BSc graduate

• Willing to work in night shifts (US Shift)