Field Service Engineer

Job Description

Position: Field Service Engineer (DCS) Mandates As Per JD Experience – 3-10+ Yrs CTC – As per industry standard Notice Period – Immediate to 90 days Location –Chennai No. of Positions – 1 Shift – Normal & 80% Travel Job purpose: Requisition Job Title: Field Service Engineer Responsibilities: 1• Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems • Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system. • Corrective Maintenance – Restoring the system from any faults in the system • Shutdown Maintenance • Possess fluent oral & written communications skills • PC troubleshooting and Networking • Documentation - 40 % documentation is involved • Knowledge of DCS and PLC with a hands-on experience. • Matured skills in independent troubleshooting / problem resolution on these platforms. • Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices. • Build, Develop & Sustain Customer relationships with effective Customer management. • Should be able to plan site visits as per agreed SLAs with customer. • Required travel 70% to 80% of the time anywhere in Maharashtra • Be available 24x7 for support during exigencies. • Candidate will have to keep himself technically updated by completing the assigned trainings. • The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management. • The job will involve Executing Service projects and migrations and will demand long stay at customer sites. • Execute Service projects and migrations • Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. • Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution • ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. • Be a single point contact for all customer needs for designated customers. • Added advantage if knowledge of Honeywell System • Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days. • Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis • Ready to work on other western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer). • Office Process should be followed timely and accurately. • Politeness and good communication skills are required during interactions. • Leave process and frequency should be followed as per the standard regional process. Qualification : BE/ B. tech - Electrical/ Instrumentation, Electronics & Telecommunication Role & responsibilities Preferred candidate profile