Field Service Engineer

The Field Service Engineer (SFSE) at Avery Dennison is responsible for overseeing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations. As an SFSE, you are expected to demonstrate technical expertise, lead small teams of field engineers, act as a point of escalation for technical issues, and mentor junior engineers. Your role requires a blend of technical proficiency, leadership skills, customer-focused service delivery, and the ability to utilize emerging technologies (IoT, AR, AI) for improved service outcomes. Your duties and responsibilities will include: **Installation & System Integration:** - Providing installation of advanced systems and equipment, ensuring adherence to engineering specifications and quality standards. - Collaborating with internal teams to develop customized solutions for high-end or complex customer requirements. - Providing training on equipment use, maintenance, and safety procedures to clients. **Troubleshooting & Problem Resolution:** - Diagnosing and troubleshooting critical or technical equipment failures. - Resolving escalated customer issues efficiently to ensure high customer satisfaction. - Using data analytics and predictive maintenance tools to proactively address recurring issues. **Proactive Maintenance & Performance Optimization:** - Implementing predictive maintenance programs to prevent equipment failures. - Developing proactive service plans with customers to optimize system performance. - Conducting site surveys and audits to assess equipment conditions and make recommendations for enhancements. **Remote Support & Digital Tools Integration:** - Utilizing remote monitoring tools and AI-based platforms to provide real-time assistance. - Ensuring that service data is used to create actionable insights for both operations and customer satisfaction. - Integrating digital tools into daily operations for improved efficiency. **Customer Engagement & Relationship Management:** - Building and maintaining strong relationships with key customers. - Acting as a trusted advisor for technical solutions and system optimization. - Providing technical recommendations for equipment upgrades and new technologies. **Process Improvement & Knowledge Sharing:** - Collaborating with internal teams to enhance service delivery processes. - Leading post-service reviews to gather feedback and identify improvement opportunities. - Contributing to the development of knowledge bases and SOPs for consistency in service delivery. **Health, Safety, and Compliance:** - Ensuring all field service activities comply with company policies and safety standards. - Leading risk assessments for installations to ensure safe working conditions. - Promoting a culture of safety within the field service team. **Reporting & Documentation:** - Maintaining accurate records of service visits and technical issues. - Providing detailed technical reports and updates to management. - Analyzing service data to identify trends and areas for improvement. **Qualifications:** **Skills & Qualifications:** - In-depth knowledge of mechanical, electrical, and software systems in the apparel industry. - Strong communication skills in English, Mandarin is a plus. - Excellent problem-solving and analytical abilities. - Bachelor's degree in Industrial Engineering/Electrical/Mechanical or equivalent experience. - Minimum of 2 years of experience in the Field Service industry. - Experience with remote support technologies and cutting-edge technologies. Join Avery Dennison as a Field Service Engineer and play a critical role in transforming field service operations for enhanced customer satisfaction and service quality.,