The Business Development Representative (BDR) will play a pivotal role in the outbound and inbound prospecting efforts of the EXL Growth Office. The BDR will collaborate closely with the sales team to drive new business opportunities and contribute to the overall growth strategy. This role involves account and contact research, sales engagement outreach, collaboration with sales leadership, sales representatives they support, and marketing. Key Duties and Responsibilities Outbound Prospecting: Collaborate with sales team to identify target accounts and contacts. Execute, monitor, and track progress with targeted outbound sales campaigns by line of business and market. Employ a consultative approach to understand prospect needs and articulate the unique value our products/services offer. Inbound Prospecting: Efficiently qualify inbound leads generated through marketing efforts. Respond to the inbound emails within the stipulated timeline and seamlessly transition them to the sales team. Market Research: Conduct periodic market research on prospects to enhance the understanding of their priorities. Leverage various databases and tools, including but not limited to ZoomInfo, XIQ insights, and other forthcoming tools integrated into Salesforce. Messaging Development: Create and optimize inbound and outbound call scripts tailored to specific industries, pain points, and value propositions. Create targeted messaging by line of business and persona to align outbound messaging with overall brand positioning and marketing campaigns. Collaboration and Communication: Foster communication, collaboration, and reporting with the sales, marketing, SWAT, and other cross-functional teams. Share data insights and feedback from outbound efforts to continually refine message development and outreach approaches. Reporting and Analysis: Utilize CRM tools to plan and track activities, update prospect information, and generate reports on performance metrics. Analyze call data and outcomes to identify trends, successes, and areas for improvement. QUALIFICATIONS Minimum education and years of experience are required to perform this job. Bachelors Degree or equivalent required. 5 years of experience in Inside sales, Business Development or similar role, preferably in analytics, digital operations and digital transformation sales operations. KNOWLEDGE AND SKILLS Specialized knowledge and skill requirements to perform this job including certifications, licenses, etc. Prior experience in any of healthcare domain (particularly in payer and provider operations), analytics, and digital transformation solutions, is advantageous. Strong relationship-building skills and effective communication and presentation abilities. Ability to collaborate effectively with cross-functional teams, especially with Sales. Familiarity with CRM software (e.g., Salesforce), sales engagement tool (e.g. (SalesLoft, Outreach, Groove, etc), research tools, and proficiency in Microsoft Office.

Freshers can also apply with basic knowledge in travel or diploma in Travel Candidate willing to work 24X7 with rostered week off (SAT-SUN not fixed) Candidate should have sound knowledge of Travel Geography, Ticketing & travel jargons Candidate must be familiar with any GDS- SABRE/Apollo/Amadeus/Galileo/WORLDSPAN Candidate must be flexible with shifts specifically night shifts Candidate should be a quick learner and flexible working on multiple markets/GDS Candidate should be flexible working from office

Primary Responsibility Understand all relevant aspects Freight Bill Entry process, which includes: Able to read and understand BOL and identify customer information. All billing information should be entered in client software in all required fields. Performance Parameters . Productivity (Per SLA parameters) . Accuracy/Quality (Per SLA parameters) . Client Complaints (Per SLA parameters) . Any other metrics agreed to within SLA Role Responsibilities . Participate in training to develop knowledge in all systems . Integrate procedural changes into daily routine . Achieve individual productivity and quality goals . Support other team members in meeting service expectations . Aid in the training of others, as needed . Provide quality review to ensure accuracy . Adhere to Company Policies and Procedures Stay current with system and procedural changes to bill entry process. Identify differences between bill entry error and system issues. Identify trends with bill entry errors and bring to management attention. Understanding of transportation operations, freight flow, terms. Understanding of bill flow process (which can differ between operating companies) . Understanding of down stream effects of bill entry accuracy . Ensure adherence to EXL and YRCW Policies and Procedures Primary Internal Interactions . Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. . Manager for the purpose of settling issues left unresolved by the Assistant Manager . CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required. . SME/Process trainer for the purpose of training as and when required. Primary External Interactions . None Minimum Qualification Graduate/Undergraduate with Computer literacy (MS Office and Domain knowledge). Minimum Experience 0, =1 year Technical Skills Soft Skills Adaptability Customer Focus Interpersonal Skills Communication Skills v Keyboarding skills (Minimum 30 WPM with 90% accuracy) v Ability to utilize multiple screens on systems to assess and research account information v Should have an eye for detail for effective screening of scanned images. v Business writing Skills -Not Mandatory ( per process requirement) v Ability to communicate correctly (grammatically and contextually correct) and clearly. v Ability to read and interpret v Demonstrate a willingness to change within the technological/systems environment v Adjust well to new situations and changing priorities v Focus on the highest priorities first and be well organized v Should be ready to work in night shift v Consistently acts with a sense of urgency v Commitment to appropriate level of service v Interacts in a positive manner v Ability to handle fluctuation in workflow v Ability to work independently and in a team environment v Present information in a clear, concise, and logical manner v Listens carefully and attentively v Take initiative to stay informed and keep others informed

Job Description: Balance sheet Reconciliation (Familiar with Cash, payables, receivables, prepaid, deferred revenue, capital gains, Lease, amortization, long term & short term liabilities etc.,) Journal entry processing & review and validating backups & coding. Transaction analysis and categorization GL Close support Transaction matching / Research of unmatched items Reporting - process related, Efficiency & Utilization reporting Team management, Manage meetings & email (Client call handling & Email Communication) Team appraisal / Audit support SKILLS: Should have work experience in BPO in General Ledger team particularly in Reconciliation, match module and month end close. Should have very good analytical skill Good oral and written communication skills Demonstrate creative problem-solving skills and propose resolution Should have work experience in Reconciliation tool (preferably Blackline) Should be good in MS Excel & ERP (Oracle & SAP)

Should have performed Invoice Processing, Vendor Management, TnE, Reconciliations, query handling with good communication skills Relevant experience of 1-5 years in Account Payable, preferably in Classifieds domain Good knowledge on account payable principle and concepts Contact with customers via email and MS Teams on a day-to-day basis. Act as Voice of the Customer internally to represent customer needs and wants. Strong experience working with Excel/Spreadsheets. Excellent verbal and written communication skills and is a fluent speaker/writer in English. To impart process training to all new joiners. Provide and accept on time feedback on process training and ensure timely corrective action. To clear the assist queue on a daily basis and provide feedback to team members. To act as mentor to the team To acquire new process knowledge and operate as a domain knowledge expert maintain exceptional cases database and process updates. To substitute Assistant Manager in their absence on the floor. To contribute to processing on need basis and ensure that targets in accordance with SOW are met. To work on process improvements and instigate sharing of best practices across the team. Ensure adherence to Company Policies and Procedures

Process per SOP provided by the client Operate and maintain customer related information systems to the required standards, to maintain accurate records and access information to enable work to be progressed. Executives must comply with the Data Protection Act and Client Security Policy and Procedures Make sure the performance targets are met

Job Description: Data Engineer Role Overview The Data Engineer will be responsible for ensuring the availability, quality, and transformation of claims and operational data required for model development and integration. The role demands strong data pipeline design and engineering capabilities to support a scalable forecasting and capacity planning framework. Key Responsibilities Gather and process data from multiple sources including claims systems and operational databases. Build and maintain data pipelines to support segmentation and forecasting models. Ensure data integrity, transformation, and enrichment to align with modeling requirements. Collaborate with the Data Scientist to provide model-ready datasets. Support data versioning, storage, and automation for periodic refreshes. Assist in deployment/integration of data flows into operational dashboards or planning tools. Skills & Experience 5+ years of experience in data engineering or ETL development. Proficiency in SQL, Python, and data pipeline tools (e.g., Airflow, dbt, Spark, etc.). Experience with cloud-based data platforms (e.g., Azure, AWS, GCP). Understanding of data architecture and governance best practices. Prior experience working with insurance or operations-related data is a plus.

Candidate should have good reading and writing skills as the candidate will have to read clients emails and action them accordingly. Candidate should be a team player and should be willing to work in different shifts whenever required. This role requires excellent communication skills, attention to detail, and a commitment to delivering exception customer service.

Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors Ensure compliance with internal policies and procedures, external regulations and information security standards. Collect and provide data required for various audits like ISO/COPC etc. Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy Effectively manage queue and balancing of workload Focus on Innovation Handle escalations

Key Responsibility Areas including preferred Skills and Experience AR accountabilities - credit management, cash allocation, debt management and collections, bank reconciliations Responsible for Client and Broker Relationship Management Dealing with underwriters, brokers, customers and answering any query they might have related to payments, commission or debt related. Should be able to work on strict deadlines to manage client expectation Review first pass accuracy of process worked for quality assurance Prepare and share weekly reports/ update on the health of the process to client Work with team lead and manager to manage escalation, prepare RCA and its documentation Complete regular updates and changes on training material/SOP Competencies: Working knowledge of credit control, cash allocation Good level of knowledge of Insurance Finance and Accounts. London market knowledge is preferred Good Communication Skills (Verbal and Written) Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) Good decision making/analytical skill Ability to prioritize & multi-task and exhibits meticulous attention to detail Eligibility Criteria: B.Com pass or B.Com Hons graduate/Any Finance Graduate Minimum 8-12 years of experience in Accounts Receivable /Finance and Accounting (preferably in cash and collection)

Location : Noida SEZ Job Title & Level: Sr. Executive, A2 Job Description: Processing of Accounts Payable transactions (Invoices, Vendor set-up/updation, Query management, T&E audit etc.) within the agreed TAT and accuracy levels Ensure compliance to client and organizational policies and procedures / SOPs Achieving high levels of customer satisfaction Updating Different metrics, as per process/role requirement Eligibility Criteria: A Commerce Graduate/Post Graduate 2+ years of experience in Finance & Accounts Should be open to work in night shift (USA) Competencies Required: Good Accounting skills and an eye for detail Good Computer navigation skills and MS Office knowledge (MS-Excel, MS-Word etc.) Good communication skills both verbal and written Ability to work independently with strict deadlines Should exhibit high energy levels and willingness to learn Self-initiated and zeal for continuous improvement

.Bachelor's degree. Basic knowledge of Microsoft Office, Outlook and Excel .Candidates with relevant business experience (Life, Health & Supplemental Insurance) will be preferred .Ability to navigate multiple systems and applications .Ability to pay great attention to detail - especially during processing of transactions .Ability to produce high quality outcomes in highly productive environment

Key Responsibility Areas including preferred Skills and Experience AR accountabilities - credit management, cash allocation, debt management and collections, bank reconciliations Responsible for Client and Broker Relationship Management Dealing with underwriters, brokers, customers and answering any query they might have related to payments, commission or debt related. Should be able to work on strict deadlines to manage client expectation Review first pass accuracy of process worked for quality assurance Prepare and share weekly reports/ update on the health of the process to client Work with team lead and manager to manage escalation, prepare RCA and its documentation Complete regular updates and changes on training material/SOP Competencies: Working knowledge of credit control, cash allocation Good level of knowledge of Insurance Finance and Accounts. London market knowledge is preferred Good Communication Skills (Verbal and Written) Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) Good decision making/analytical skill Ability to prioritize & multi-task and exhibits meticulous attention to detail Eligibility Criteria: B.Com pass or B.Com Hons graduate/Any Finance Graduate Minimum 5-8 years of experience in Accounts Receivable /Finance and Accounting (preferably in cash and collection)

Responsibilities/Activities: Retrieve the invoice or related documents from Imaging Complete the processing of the invoice or route to exception if required Consult the Team Lead to resolve any exception or to handle any issues Ensure clearing of the work queues on a daily basis Cross-train in other functional areas within Accounts Payable process Support other sub-processes in Accounts Payable process as per the process requirements Core Competencies and Skill sets: Good communication skills Working knowledge of Microsoft Office Good accounting knowledge Ability to work in a team environment and challenge oriented Willingness to work according to the process requirements

Understand client requirements thoroughly and align work processes to meet their expectations and project objectives effectively. Ensure accurate data handling and validate all data flows to maintain consistency, integrity, and reliability across systems. Conduct daily and weekly calls with clients to provide updates, gather feedback, and ensure smooth collaboration. Prepare and deliver structured reports on a daily, weekly, and monthly basis to track progress, performance, and key metrics. Possess working knowledge of SQL for querying and analyzing data to support reporting and operational tasks. Demonstrate solid data analysis skills to interpret trends, identify issues, and provide actionable insights. Quickly grasp new tools, technologies, and processes, adapting efficiently to changing project needs. Collaborate with multiple teams to manage handoffs, ensure follow-ups, and maintain workflow continuity. Monitor turnaround times (TAT) for all projects and ensure all deliverables are completed accurately and on schedule.

Key Responsibilities: 1. Order Processing & General Customer Inquiries Process and verify customer orders to ensure accuracy and timely fulfillment. Address inquiries related to orders not received, including investigating delivery delays or missing items. Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution. Resolve general customer inquiries regarding product availability, pricing, and order status. Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries. 2. Store Queries (Next Stores) Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items. Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock. Liaise with relevant teams to facilitate product availability and deliveries to stores. 3. International Customer Support (Multilingual) Handle inquiries from international customers regarding orders not received, tracking information, and returns. Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services. Manage return processes for international customers, ensuring they receive timely updates and solutions. Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs. Ensure that international customers receive exceptional service and all queries are resolved in a timely manner. 4. Administrative Tasks Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds. Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions. Maintain accurate and up-to-date records of customer interactions in the CRM system. Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes. 5. General Customer Support Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction. Stay updated on company products, services, and policies to assist customers effectively. Contribute to the continuous improvement of customer service processes and tools. Required Qualifications: Languages : Fluent in English (written and spoken). Experience : Minimum of 1 year of customer service experience, preferably in an e-commerce or retail environment. Skills : Strong communication and interpersonal skills. Ability to multitask and manage high volumes of queries. Excellent problem-solving and troubleshooting abilities. Strong organizational skills and attention to detail.

Seeking an experienced Reporting Analyst to support the Financial Operations team in establishing and generating key performance indicator (KPI) reports. The ideal candidate will exhibit self-motivation, analytical prowess, attention to detail, and effectively implement various dashboards to showcase KPI historical trends and forecast future outcomes. Additionally, the candidate must showcase exceptional reporting knowledge and problem-solving skills. Responsibilities: Create and maintain business reports that provide insight into key performance indicators across the Fin Ops team such as DSO, DPO, AR & AP Aging details, Cash & liquidity forecasting, etc. Regularly examine quality of data and reports to identify errors and resolve mistakes throughout Accurately analyze and communicate the results of data analysis in written and verbal form to key stakeholders Support various departments, including Collections, Billing, Accounts Payable and Cash, in reaching their goals through account recs and analysis Monitor data to identify changes in trends and escalate to leadership team any material changes to KPIs Fin Ops Reporting Analyst Qualifications: 5+ years of similar work experience Excellent verbal and written communication skills. Ability to prioritize, multi-task, and work with minimal supervision while meeting deadlines. Analytical skills that allow for the development of data-driven reports Ability to use SQL, Microsoft Excel, and Tableau to create pivot tables, graphs, charts and dashboards. Excellent critical thinking skills to help solve business reporting challenges. General knowledge of business operations, objectives, strategies, process, and information flow

Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from international customers relating to orders not received and order tracking and returns Admin ranging from adjusting customer accounts through to sending mass customer communications

Skill Set / Job Spec Primary Responsibilities : Prior experience in Accounts Receivable functions, especially Billing, Exception handling, Reporting activities. Cash Application knowledge is preferred Prepare Client Fees / invoices. Process cash application, unallocated cash Dispute resolution by raising queries to sites / customers. Journal Uploads Contact with customers via email etc. Tracking client invoices, managing, and maintaining client payments Month end close activities. Aging report preparation, maintenance, and periodic reporting Eligibility Criteria and Competencies : Minimum 2-5 years of AR experience Understands the need for confidentiality. Ability to give attention to detail and accuracy Excellent communication skills, both verbal and written Excellent working knowledge of MS Office - MS Excel, Word Doc, Outlook Must carry experience with SAP for Order to Cash processes. Should have good experience and understanding of the billing process. Demonstrates good time management and organizational skills

Prior experience in all Accounts Payable functions, including Vendor Maintenance, Invoice Processing, Exception handling, Payments & reporting activities of the Accounts Payable Processing NON PO/PO Invoices. Enter time-sensitive Utility invoices and research any past due amounts to ensure for current accounts Payment processing Vendor Master Maintenance Vendor Reconciliations To ensure SLA targets are achieved Month-end responsibilities include ensuring that all invoices are processed by month-end Ability to comprehend complex information quickly & respond with clear solutions Minimum 2-3 years of AP experience Understands the need for confidentiality Ability to give attention to detail and accuracy Excellent communication skills, both verbal and written Excellent working knowledge of MS Office - MS Excel, Word Doc, Outlook Demonstrates good time management and organizational skills