Executives

. Follow all documented processes/workflow to enhance customer experience . Ensure privacy of our customers remains the utmost importance. Meet the expectations of the quality/productivity standards . Ensure that the assigned targets are in accordance with SLA and any internal standards are met . Accountable for the accurate and efficient processing of all requests pertaining to policy maintenance and associated service requests . Ensure that transactions are processed as per Desk Top procedures . Ensure adherence to established attendance schedules . Ensure adherence to company policies and procedures . Comply with all internal reporting requirements . Critical thinking and decision making . Typing speed of minimum 25 words per minute with 90% accuracy . Bachelor's degree preferred and Computer literacy. Basic knowledge of Microsoft Office, Outlook and Excel . Ability to comprehend & write in English Language, no voice skillset required . Ability to pay great attention to detail - especially during processing of transactions . Ability to produce high quality outcomes in highly productive environment