Executive IT

Job Description

I. Technical Hardware Support :

The scope of the job to be covered will include technical support for existing PC – LAN servers/Net Books/

Printers & Connecting Peripherals.

This will include:

 Providing first level support

 Problem isolation

 Trouble shooting

 Problem resolution

 Support for new installation/upgrades/changes

 Daily/Weekly/Monthly Backup Systems for Data Security. Device to be provided.

 Spares management and co-ordination

II. LAN Management Support :

 Network configuration and fine tuning

 Network performance monitoring

 Network performance enhancement

LAN administration support which will include activities like:

 Problem isolation

 Trouble shooting

 Problem resolution

 Support to new upgrades/new installation and commissioning on NOS (Network Operating Systems)

 Fault finding

III. eMail Support :

 Monitoring of Mail traffic

 Support for email related problems

IV. OS/Office Automation Management Support :

The scope of job to be covered will include:

 Support for various Operating Systems

 Support for various Office Automation packages

 Administration of entire set up

 Performance administration

ROLES & RESPONSIBILITIES

 Support for Virus Control & Definition Updates

 Trouble shooting /Problem resolution

 Support for new O/S and Office Automation s/w

 Disk Space Management

V. Support on Showbizz Software installed at your location :

The scope of the job to be covered will include:

 Basic troubleshooting of the problem faced with the specific software

 Co-ordination with Software principals/vendors to solve the matter face above and if not being able to

fix it locally

VI. Others :

 Implementation of internal call tracking systems which includes

 Call reporting

 Call resolution

 Call escalation

 Development and implementation of all required IT procedures for making a better interface with End-

Users.

Any other activities that the Management may decide from time to time.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Shift:

• Day shift

Work Days:

• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Computer hardware: 1 year (Required)

Work Location: In person

Application Deadline: 31/07/2025
Expected Start Date: 10/07/2025