Our Process Associate Trainees ( Proctors ) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process. The Responsibilities: Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues Log Active Interventions so they can be reported on at a Company level Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers Interviewing test takers with required documentation Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker Supervise the examination for the entire period and document the same in the database. Participate in weekly review meetings. Report technical issues during the exam to the technical support team Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support. Additional Position Information: Work from Office Location: Hitech City Core Hours: Rotational - Night Shifts Core Days Worked: 5 Days Shift Schedules/Week off will be defined by the Work Force Management Team as per the business requirement. Desired Attributes: Excellent verbal and written communication (English required) Ability to communicate effectively with customers and employees Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite Ability to be responsive and adept at problem-resolution and critical thinking Ability to achieve positive satisfaction results from customers and employees The Benefits: Competitive Pay Two-way Cab Services (Selective Regions) Healthy work Culture Career Growth Opportunities Company Sponsored Health Insurance Referral Award Program Company Provided IT Equipment

The Role: As Client Satisfaction Associate, you will provide exemplary customer service support via Calls, Email, Chat and Ticketing support for clients, proctors, and candidates. The Responsibilities: Manages incoming Calls, Tickets, Emails and Chats to the Support queue. Works with team members within the Support team to assist with eligibility review, registration, application processing, and account support to candidates and clients. Cross-trains on other and/or all accounts to support team members. Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems. Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner. Processes scheduling and registration forms, including eligibility review as necessary. Coordinates/manages CS projects within deadline. Responds to requests for service. Additional Position Information: Remote India Opportunity Core Hours: Rotational Shift Core Days Worked: To be determined Desired Attributes: Looking for 2+ Year of experience in Blended process with Email and Chat process Strong Communication Skills in English (Read, Write and Spoken English) Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems. Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations. Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment. Our Company Values: Integrity. Honest, open and ethical practices Service. Remarkable service and personal leadership Innovation. Anticipate, challenge, and create Excellence. Quality through relentless improvement The Benefits: Competitive salary 100% company-funded medical (for you AND your family!) Professional working environment Unlimited growth potential Great working environment with a team of exceptional people