About the job: Company Overview EPIV Solutions is a leading Business Process Outsourcing (BPO) company headquartered in Pune, with a specialization in IT and international BPO services. Located in Fatima Nagar, Pune, EPIV Solutions offers both B2B and B2C services. With a dedicated team of 51-200 employees, the company is committed to providing exceptional customer service. For more information, visit our website at epivsolution.com. Job Overview We are seeking a highly motivated Customer Service Executive to join our team in Pune. This is a full-time position ideal for freshers with 0 to 1 year of experience. As a Customer Service Executive, you will play a crucial role in maintaining our service excellence by handling international voice processes and ensuring customer satisfaction. Qualifications and Skills Excellent written and verbal communication skills in English (Mandatory skill). Demonstrated good communication skills suitable for coordinating with international clients (Mandatory skill). Ability to work efficiently as a fresher and adapt quickly to new environments (Mandatory skill). Experience in international voice process operations, managing and resolving client issues. Strong customer support skills with a focus on understanding and meeting client needs. Proficiency in call handling, with the ability to manage multiple calls effectively. Excellent active listening skills to accurately interpret client requirements and offer tailored solutions. Basic problem-solving abilities and the capability to troubleshoot customer issues effectively. Roles and Responsibilities Handle incoming and outgoing calls for international clients using prescribed call management techniques. Provide effective customer service by understanding customer questions or concerns and addressing them efficiently. Maintain a high level of professionalism and competence in every customer interaction. Identify customer needs and provide appropriate solutions while maintaining a positive customer experience. Document and update customer records based on interactions, ensuring accuracy and thoroughness. Collaborate with other team members and departments to enhance customer service processes. Participate proactively in continuous learning to improve job performance and personal development. Adhere to company policies, procedures, and quality standards to maintain service excellence For more details call HR on 7840907697 send resume - 9921521249 hr@epivsolution.com Who can apply: Only those candidates can apply who: Salary: ₹ 2,16,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-08-03 23:59:59

About the job: Company Overview EPIV Solutions, situated in Viman Nagar, Pune, is a dynamic IT and Business Process Outsourcing company. With a workforce of 51-200 employees, we deliver both B2B and B2C services. Our commitment to quality customer service is at the heart of our operations. For more information about us, please visit our website at epivsolution.com. Job Overview EPIV Solutions is seeking a dedicated Customer Care Representative to join our team in Pune. This full-time position is ideal for freshers with up to 1 year of experience. As a Customer Care Representative, you will be responsible for delivering exceptional customer service. The role requires excellent communication and a proactive attitude towards solving customer inquiries. Qualifications and Skills Excellent customer service skills (Mandatory skill), ensuring the highest standards in client interactions. Strong communication skills (Mandatory skill), with the ability to convey information clearly and effectively. Proficiency in English (Mandatory skill) to engage with customers and understand their needs efficiently. Active listening skills, enabling you to understand and address customer needs promptly. Familiarity with call center operations to manage and resolve customer issues effectively. Problem-solving abilities, allowing you to address customer inquiries and concerns logically and swiftly. Patience and empathy, crucial for managing conversations with a diverse customer base. Adaptability and flexibility to handle various customer requests and provide quick solutions. Roles and Responsibilities Handle customer inquiries promptly and efficiently, providing excellent customer support. Communicate effectively with clients to understand their concerns and provide solutions. Manage and resolve customer complaints with patience and understanding. Ensure customer satisfaction by providing timely and accurate information. Collaborate with team members to improve customer service processes. Maintain records of customer interactions, transactions, and details of inquiries. Stay updated with company policies and services to provide accurate information to customers. Contribute to a positive team environment by sharing knowledge and ideas. For more details Contact HR 7840907697 Send resume - 9921521249 Who can apply: Only those candidates can apply who: Salary: ₹ 2,40,000 - 3,60,000 /year Experience: 0 year(s) Deadline: 2025-08-05 23:59:59

About the job: Company Overview EPIV Solutions is a leading Information Technology and international Business Process Outsourcing (BPO) provider located in Fatima Nagar, Pune. With a workforce of 51-200 employees, the company specializes in offering B2B and B2C services. Our headquarters are based in Pune, and we are committed to delivering high-quality customer service solutions. For more details, visit our website at epivsolution.com. Job Overview EPIV Solutions is seeking motivated and enthusiastic individuals for the role of Fresher Jobs and Internships in our Pune location. This is a full-time position suitable for candidates with zero to one year of work experience. The role is ideal for freshers looking to start their careers in an international BPO setting. Successful candidates will have excellent English and communication skills. Qualifications and Skills Proficiency in English (Mandatory skill) for effective communication with international clients and colleagues. Strong communication skills (Mandatory skill) to effectively relay information and engage with clients and team members. Good command over English to ensure effective understanding and interaction in a professional environment. Problem-solving skills to identify issues and implement effective solutions in a timely manner. Adaptability, allowing for smooth transitions and efficient handling of changing business needs and environments. Time management skills to ensure tasks are prioritized and completed efficiently, meeting all deadlines. Ability to work as part of a team, promoting collaboration and driving collective success. Eager to learn and improve, showing a proactive attitude towards personal and professional development. Roles and Responsibilities Assist in handling customer queries and providing appropriate solutions in a timely manner. Develop a deep understanding of company procedures and service offerings to effectively support clients. Provide exceptional customer service to build positive client relationships and ensure client satisfaction. Coordinate with team members to streamline processes and improve efficiency in service delivery. Maintain up-to-date client records and documentation for reference and audit purposes. Contribute to team meetings and brainstorming sessions to drive improvements in customer service strategies. Assist in identifying areas for improvements and suggesting actionable recommendations for process enhancement. Support the training and development of new team members by sharing insights and guidance. For more details contact HR on 7840907697 send resume - 9921521249 Who can apply: Only those candidates can apply who: Salary: ₹ 2,40,000 - 3,60,000 /year Experience: 0 year(s) Deadline: 2025-08-04 23:59:59