Company Overview EPIV SOLUTIONS is a reputable IT and international BPO company headquartered in Viman Nagar, Pune. With a team of 51-200 employees, we specialize in providing both B2B and B2C services. Our company is committed to delivering exceptional customer service, leveraging our expertise in the Business Process Outsourcing industry. Job Overview We are seeking a motivated Business Development Executive to join our team in Pune. This full-time, entry-level position is perfect for freshers with 0 to 1 year of work experience. The successful candidate will play a crucial role in driving growth through strategic business initiatives and effective communication. Qualifications and Skills Strong interpersonal and communication skills to effectively build relationships with potential clients. Aptitude for identifying and qualifying leads through various channels to boost business growth. Ability to perform cold calling and engage prospects to generate new business opportunities. Experience in handling international voice processes (Mandatory skill). Proficiency in English with a focus on fluent communication. Proven skills in lead generation and developing business development strategies. Capable of working independently as well as collaboratively within a team environment. Strong organizational skills with the ability to multitask and manage time efficiently. Roles and Responsibilities Conduct market research to identify potential leads and evaluate emerging business opportunities. Engage in cold calling to reach out to prospects and establish meaningful relationships with clients. Collaborate with team members to develop innovative business development strategies. Represent the company during industry events and networking opportunities to promote our services. Maintain an up-to-date understanding of industry trends and competitive landscape. Provide exceptional customer service to ensure satisfaction and long-term client retention. Contribute to achieving team targets by actively participating in sales and marketing initiatives. Prepare and present regular reports on progress, key metrics, and opportunities for improvement. Show more Show less

Company Overview EPIV Solutions, situated in Viman Nagar, Pune, is a dynamic IT and Business Process Outsourcing company. With a workforce of 51-200 employees, we deliver both B2B and B2C services. Our commitment to quality customer service is at the heart of our operations. Job Overview EPIV Solutions is seeking a dedicated Customer Care Representative to join our team in Pune. This full-time position is ideal for freshers with up to 1 year of experience. As a Customer Care Representative, you will be responsible for delivering exceptional customer service. The role requires excellent communication and a proactive attitude towards solving customer inquiries. Qualifications and Skills Excellent customer service skills (Mandatory skill), ensuring the highest standards in client interactions. Strong communication skills (Mandatory skill), with the ability to convey information clearly and effectively. Proficiency in English (Mandatory skill) to engage with customers and understand their needs efficiently. Active listening skills, enabling you to understand and address customer needs promptly. Familiarity with call center operations to manage and resolve customer issues effectively. Problem-solving abilities, allowing you to address customer inquiries and concerns logically and swiftly. Patience and empathy, crucial for managing conversations with a diverse customer base. Adaptability and flexibility to handle various customer requests and provide quick solutions. Roles and Responsibilities Handle customer inquiries promptly and efficiently, providing excellent customer support. Communicate effectively with clients to understand their concerns and provide solutions. Manage and resolve customer complaints with patience and understanding. Ensure customer satisfaction by providing timely and accurate information. Collaborate with team members to improve customer service processes. Maintain records of customer interactions, transactions, and details of inquiries. Stay updated with company policies and services to provide accurate information to customers. Contribute to a positive team environment by sharing knowledge and ideas. Show more Show less

Issuing domestic, International flight tickets Co-ordinating with the airlines Preferred Knowledge Of IATA, GDS, Amadeus, Abacus Sabre Skills:- Communication Skills Show more Show less

Skills: English, Good communication, international voice process, Freshers, Customer Support, Call Handling, Active Listening, Voice of the Customer, Company Overview EPIV Solutions is a leading Business Process Outsourcing (BPO) company headquartered in Pune, with a specialization in IT and international BPO services. Located in Fatima Nagar, Pune, EPIV Solutions offers both B2B and B2C services. With a dedicated team of 51-200 employees, the company is committed to providing exceptional customer service. For more information, visit our website at epivsolution.com. Job Overview We are seeking a highly motivated Customer Service Executive to join our team in Pune. This is a full-time position ideal for freshers with 0 to 1 year of experience. As a Customer Service Executive, you will play a crucial role in maintaining our service excellence by handling international voice processes and ensuring customer satisfaction. Qualifications And Skills Excellent written and verbal communication skills in English (Mandatory skill). Demonstrated good communication skills suitable for coordinating with international clients (Mandatory skill). Ability to work efficiently as a fresher and adapt quickly to new environments (Mandatory skill). Experience in international voice process operations, managing and resolving client issues. Strong customer support skills with a focus on understanding and meeting client needs. Proficiency in call handling, with the ability to manage multiple calls effectively. Excellent active listening skills to accurately interpret client requirements and offer tailored solutions. Basic problem-solving abilities and the capability to troubleshoot customer issues effectively. Roles And Responsibilities Handle incoming and outgoing calls for international clients using prescribed call management techniques. Provide effective customer service by understanding customer questions or concerns and addressing them efficiently. Maintain a high level of professionalism and competence in every customer interaction. Identify customer needs and provide appropriate solutions while maintaining a positive customer experience. Document and update customer records based on interactions, ensuring accuracy and thoroughness. Collaborate with other team members and departments to enhance customer service processes. Participate proactively in continuous learning to improve job performance and personal development. Adhere to company policies, procedures, and quality standards to maintain service excellence For more details call HR on 9370193454 send resume - 9370193454 hr@epivsolution.com Show more Show less

Skills: English, Verbal Communication, Cold Calling, Customer Service, Outbound Calling, Lead Generation, Company Overview EPIV SOLUTIONS, headquartered in Pune's Fatima Nagar, is a prominent IT and International BPO company focused on delivering exceptional B2B and B2C services. With a team of 51-200 dedicated employees, EPIV SOLUTIONS is committed to providing outstanding customer service. More information about the company can be found at epivsolution.com. Job Overview EPIV SOLUTIONS is seeking a dynamic and motivated Telecaller to join our team in Pune. This full-time position is ideal for freshers with 0 to 1 year of experience. The role involves engaging in customer service activities and contributing to our expanding BPO services. Successful candidates will have strong verbal communication skills and a command of the English language. Qualifications and SkillsStrong command of the English language to effectively communicate with international clients. (Mandatory skill) Excellent verbal communication skills for clear and professional interaction with clients over the phone. (Mandatory skill) Proven skills in cold calling which involves initiating conversations with potential clients to promote the company's services. Customer service skills to ensure a positive experience for clients and address their inquiries or concerns professionally. Proficiency in outbound calling to contact existing and potential customers for service information or product promotion. Ability to handle rejection and remain calm under pressure while maintaining a courteous and professional demeanor. Good listening skills to understand client needs and provide accurate and helpful responses. Capability to work independently as well as part of a team to achieve company objectives and meet targets. Roles and ResponsibilitiesMake outbound calls to potential and existing customers to inform them about products and services. Identify customer needs accurately and pitch the relevant service solutions effectively. Maintain a record of customer interactions and activities in the company database. Handle customer inquiries efficiently and provide comprehensive solutions to their satisfaction. Achieve daily, weekly, and monthly call and sales targets as outlined by the company. Provide feedback to the management on market insights and customer complaints or trends. Continuously update personal knowledge of company products and services to remain competitive. Collaborate with team members to enhance customer service delivery and share best practices. For more details contact HR on 9370193454 send resume - 9370193454 hr@epivsolution.com Show more Show less

Location : Fatima Nagar, Hadpsar Job Type : Full-time Shift : Night :- Night US Experience : 0 – 1 Years (Freshers Welcome) Job Description We are seeking enthusiastic and customer-focused professionals for our International Voice Process team. The ideal candidate will be responsible for handling inbound/outbound calls to and from international customers, resolving queries, and ensuring customer satisfaction. Key Responsibilities Handle customer queries via phone calls in a professional and timely manner. Provide accurate product/service information and troubleshoot basic issues. Maintain a positive, empathetic, and professional attitude toward customers. Escalate unresolved issues to appropriate internal teams. Record details of customer interactions and actions taken in CRM tools. Meet performance targets such as call quality, handling time, and customer satisfaction. Requirements Excellent communication skills in English (verbal and written). Willingness to work in night shifts or rotational shifts. Good listening skills and a customer-centric approach. Basic computer knowledge and familiarity with MS Office. Ability to multi-task, prioritize, and manage time effectively. Experience in BPO/Call Centre is an advantage (not mandatory for freshers). Educational Qualifications High School Diploma or equivalent (Bachelor’s degree preferred). Perks and Benefits Competitive salary + performance incentives Transport facility (as per company policy) Health insurance and other employee benefits Paid training and learning opportunities Friendly and diverse work environment Show more Show less