Enterprise Telephony - Specialist Advisor

You are an exceptional, innovative, and passionate individual seeking to grow with NTT DATA. Join our team in Noida, Uttar Pradesh (IN-UP), India (IN) as an Enterprise Telephony - Specialist Advisor. Your role involves: - Having three years or more of relevant experience or an equivalent combination of education and work experience - Proficiency in VXML, CVP, ICM, CUCM, and CUBE - Upgrading ICM, CVP, CUCM, and Gateways from 12.5 to 12.6 - Understanding Natural Language design and Directed Dialogue design techniques for speech applications - Knowledge of various speech engine capabilities and tuning concepts - Supporting existing customer projects on leveraged Cisco PCCE and Calabrio environments - Providing Level 3 support and guidance during break fix situations - Offering Level 3 guidance for platform change preparation and execution - Developing Low Level Designs for Migrations, Upgrades, and third-party integrations - Desired certifications: Cisco Certified Voice Professional (CCVP) - Experience in voice contact center business models, Contact Center design/scripting/administration, call scripting (CVP Studio), ICM knowledge, Call Manager, CUCM, and Calabrio or similar workforce management systems - 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM and 4 to 6 years of experience in VoiceXML IVR technologies - Working experience with CVP Studio, Java, and backend integration with databases and web services - Preferred skills: integrating CVP/PCCE with Third party Conversational AI platforms, integrating CUBE with SIP Rec for Conversational AI, providing guidance on best practices of integrating CVP with Google Dialogflow NTT DATA is a $30 billion trusted global innovator providing business and technology services to 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in over 50 countries and a strong partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society confidently move into the digital future. Visit us at us.nttdata.com.,