Posted:1 month ago|
Platform:
Work from Office
Full Time
JD For Engineer-Civil( Customer Support) Key Responsibilities: Monitor and review DLP tickets raised by customers during the 1-year DLP period. Evaluate general modification requests from customers for apartments and villas. Conduct basic technical assessments of modification requests to check feasibility and compliance. Coordinate with design consultants to obtain necessary approvals and clarifications. Interface with internal teams such as Design, MEP, Planning, and Execution for smooth coordination. Prepare and circulate weekly progress reports covering DLP status and customer modification requests. Maintain accurate documentation and tracking logs for all customer communications and resolutions. Provide back office coordination for UAE-based projects. Required Skills and Qualifications: Bachelors degree in Civil Engineering. 25 years of relevant experience in project coordination, fit-out, or technical back-office support. Strong communication and coordination skills, especially for working with remote and cross-functional teams. Proficiency in Microsoft Office (Excel, Word & PowerPoint); familiarity with CRM or ticketing systems is a plus. Ability to read and interpret architectural and MEP drawings, with strong attention to detail.
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