Here are some key aspects of the role: Responsibilities 1. Technical Support Responsible for\ftechnical\fcustomer support experience within the Elixr products Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation (either technically or strategically) Create, maintain, and coordinate incident management requests to product or engineering Design and implement solutions that scale the support offering through automation Participate in on-call rotation for after-hours, holiday, and weekend support coverage Collaboration with Development Teams : Working closely with product development, engineering, and IT teams to resolve product-related issues and improve solutions. Incident Management : Coordinating the investigation and resolution of critical incidents, ensuring minimal downtime and disruption to the business. Be flexible to work in different shifts which would span across Global business hrs. 2. Solution Implementation and Support Solution Implementation : Ensuring the successful deployment of products or services to clients, helping to customize solutions as necessary. Customer Support : Providing support to customers, troubleshooting, and resolving issues related to the implementation of technical solutions. Documentation : Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and support resources for customers. 3. Problem Resolution Root Cause Analysis : Identifying the root cause of recurring issues and working towards long-term solutions. Performance Monitoring : Monitoring and assessing the performance of systems to ensure that solutions are operating optimally. 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their issues, understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 5. Continuous Improvement Feedback Loop : Gathering feedback from clients and support engineers to help improve the solution, support processes, or product features. Training and Development : Continuously improving the skills of the support team and ensuring that the team is well-versed with the latest technologies, solutions, and tools. 6. Technical Skills and Qualifications

Role & responsibilities User Research & Analysis: Conduct user research and usability testing to gather insights and understand user needs and behaviours. Analyse user feedback and metrics to inform design decisions. Wireframing & Prototyping: Create wireframes, prototypes, and mock-ups for web and mobile applications that effectively communicate design ideas and functionality. Design Implementation: Develop high-fidelity designs that are both aesthetically pleasing and functional. Ensure designs are responsive and optimized for various devices and screen sizes. Collaboration: Work closely with developers to ensure designs are accurately implemented. Collaborate with product managers and other stakeholders to define design requirements and project scope. Design Systems & Guidelines: Develop and maintain design systems and style guides to ensure consistency across web and mobile platforms. Advocate for best practices in UI/UX design. Iteration & Improvement: Continuously iterate on designs based on user feedback, testing results, and evolving business requirements. Stay up to date with design trends and emerging technologies. Documentation: Document design processes, decisions, and user flows to ensure clarity and consistency throughout the development lifecycle. Primary Skills : Design Tools: Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar. Responsive Design: Strong understanding of responsive design principles and mobile-first design. User-Centered Design: Experience in conducting user research, usability testing, and applying user-centered design principles. Attention to Detail: Meticulous attention to detail and a passion for delivering high-quality designs. Preferred Skills: Experience with front-end development technologies such as HTML, CSS, and JavaScript. Familiarity with Agile/Scrum methodologies. Experience in designing for different platforms (iOS, Android, web). Perks and benefits Opportunity to work on various projects of various sizes. Competitive salary. Group Insurance. Learning and development programs, training, career opportunities.

Role & responsibilities User Research & Analysis: Conduct user research and usability testing to gather insights and understand user needs and behaviours. Analyse user feedback and metrics to inform design decisions. Wireframing & Prototyping: Create wireframes, prototypes, and mock-ups for web and mobile applications that effectively communicate design ideas and functionality. Design Implementation: Develop high-fidelity designs that are both aesthetically pleasing and functional. Ensure designs are responsive and optimized for various devices and screen sizes. Collaboration: Work closely with developers to ensure designs are accurately implemented. Collaborate with product managers and other stakeholders to define design requirements and project scope. Design Systems & Guidelines: Develop and maintain design systems and style guides to ensure consistency across web and mobile platforms. Advocate for best practices in UI/UX design. Iteration & Improvement: Continuously iterate on designs based on user feedback, testing results, and evolving business requirements. Stay up to date with design trends and emerging technologies. Documentation: Document design processes, decisions, and user flows to ensure clarity and consistency throughout the development lifecycle. Primary Skills : Design Tools: Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar. Responsive Design: Strong understanding of responsive design principles and mobile-first design. User-Centered Design: Experience in conducting user research, usability testing, and applying user-centered design principles. Attention to Detail: Meticulous attention to detail and a passion for delivering high-quality designs. Preferred Skills: Experience with front-end development technologies such as HTML, CSS, and JavaScript. Familiarity with Agile/Scrum methodologies. Experience in designing for different platforms (iOS, Android, web). Perks and benefits Opportunity to work on various projects of various sizes. Competitive salary. Group Insurance. Learning and development programs, training, career opportunities.

We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization. Responsibilities 1. Delivery Leadership Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise. Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact 2. Governance Own and drive the governance calls with customers and internal management teams Establish regular meetings with reportees, team members 3. Processes Understand current practices Establish new best practices to improve the delivery 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 7. Tools and Technologies Service Management : Proficient in Jira and Freshdesk for incident and workflow management. 8. Reporting and Metrics Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management. SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements Educational Background and Experience Education : A bachelordegree in Computer Science, Information Technology, Engineering, or a related field. Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial. Benefits Competitive Compensation and Benefits. Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr Labs At Elixr Labs, you will enjoy a robust rewards package which includes: Opportunity to work on various projects and sizes. Competitive salary. Group Insurance. Learning and development programs, training Career opportunities.

Job_Description":" What You Will Work On - User Research & Analysis: Conduct user research and usability testing to gather insights and understand user needs and behaviors. Analyze user feedback and metrics to inform design decisions. Wireframing & Prototyping: Create wireframes, prototypes, and mockups for web and mobile applications that effectively communicate design ideas and functionality. Design Implementation: Develop high-fidelity designs that are both aesthetically pleasing and functional. Ensure designs are responsive and optimized for various devices and screen sizes. Collaboration: Work closely with developers to ensure designs are accurately implemented. Collaborate with product managers and other stakeholders to define design requirements and project scope. Design Systems & Guidelines: Develop and maintain design systems and style guides to ensure consistency across web and mobile platforms. Advocate for best practices in UI/UX design. Iteration & Improvement: Continuously iterate on designs based on user feedback, testing results, and evolving business requirements. Stay up-to-date with design trends and emerging technologies. Documentation: Document design processes, decisions, and user flows to ensure clarity and consistency throughout the development lifecycle. Requirements Technical Skills: Experience: Proven experience as a UI/UX Designer with a strong portfolio showcasing web and mobile application projects. Design Tools: Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar. Responsive Design: Strong understanding of responsive design principles and mobile-first design. User-Centered Design: Experience in conducting user research, usability testing, and applying user-centered design principles. Collaboration: Excellent communication and collaboration skills with the ability to work effectively in a team environment. Problem-Solving: Strong problem-solving skills with the ability to think critically and creatively. Attention to Detail: Meticulous attention to detail and a passion for delivering high-quality designs. Education: Bachelor\u2019s degree in Design, Human-Computer Interaction, Computer Science, or a related field is preferred. Preferred Qualifications: Minimum 6 years of experience in similar field/projects. Experience with front-end development technologies such as HTML, CSS, and JavaScript. Familiarity with Agile/Scrum methodologies. Experience in designing for different platforms (iOS, Android, web). Soft Skills: Communication : Excellent written and oral communication skills. Conveys effectively to customers, team, and team leaders to yield desired results. Time Management & Prioritizing : Builds the time plan for self and team to deal with multiple and complex tasks. Result Orientation : Demonstrates the ability to focus persistently to achieve assigned targets. Adaptability : Flexibility to adapt to changing project requirements, technologies, and work environments, while maintaining a positive and proactive attitude. Interpersonal Skills : Exceptional ability to build and maintain strong relationships with team members, stakeholders, and clients. Benefits At Elixr, you will enjoy a robust rewards package that includes: Excellent opportunity to work on advanced technologies. Competitive salary. Group Insurance. Learning and development programs, training, and career opportunities. ","

Techzila is a fast-growing tech-focused podcast channel dedicated to bringing thought- provoking conversations with industry leaders and innovators. We aim to deliver valuable insights and trends from the world of technology through interviews with top CEOs and business minds. Were now looking for a dynamic and driven Marketing & Channel Manager to take our outreach and YouTube presence to the next level. Key Responsibilities: Identify, connect, and coordinate with CEOs, founders, and senior tech leaders to invite them for podcast interviews. Clearly communicate the vision and value of Techzila to potential guests. • Develop and execute basic marketing strategies for each podcast episode tailored to the theme and audience. Work closely with the creative team to align episode content with marketing objectives. Manage guest scheduling, interview logistics, and pre/post-show coordination. • Monitor YouTube channel metrics and performance, and recommend improvements. Assist in content updates and social media marketing around each podcast release. • Track audience engagement and campaign performance to refine outreach strategies. Requirements: Excellent verbal and written communication skills in English. Confident and professional in initiating conversations with senior executives. Experience or comfort with using platforms like LinkedIn, YouTube, Instagram, and email outreach tools. Strong planning, coordination, and time-management skills. Ability to create simple, targeted marketing plans for episode promotion. Analytical mindset to interpret content performance and suggest improvements. Prior experience in podcast management, influencer outreach, or tech marketing is a plus. Must-Have Skills: Excellent verbal and written communication skills in English • Confident and professional when engaging with senior executives and industry leaders Strong organizational and time-management skills • Basic knowledge of YouTube