Ecosystem Orchestrator - House of AI

Reporting to: CEO of Exotel

Location: Bangalore preferred, remote considered for exceptional candidates
Type: Full-time, cross-functional leadership role

Why this role matters

House of AI is Exotel’s bold move into applied voice AI. Instead of building everything internally, we believe in plugging into the best tools, models, and vendors across the ecosystem—and delivering customer-specific AI solutions at high velocity.

Your mission is to design, assemble, and manage this ecosystem: voice models, data pipelines, vector DBs, fine-tuning partners, compliance tools, and more. This is not a back-office role. You’ll be building the infrastructure for how we go to market with AI.

Key Responsibilities

1. Ecosystem Assembly

• Identify, evaluate, and onboard best-in-class vendors across the 10-component stack (voice SLMs, RAG, LLMOps, integration agents, etc.)

• Negotiate commercial and integration terms

• Maintain a clear “build vs partner vs invest” map for each component

2. Stack Design & Governance

• Work closely with House of AI engineers and TAMs to ensure ecosystem tools are usable, scalable, and compliant

• Define APIs, SLAs, security protocols, and data sharing agreements

• Ensure components integrate into a unified delivery toolchain for the TAM + agentic coder loop

3. Vendor and Infra Ops

• Set up processes to monitor uptime, cost, latency, and security across ecosystem components

• Own partner performance, escalation, and renewal cycles

• Maintain a live dashboard of what’s deployed where, with what stack

4. Internal Enablement

• Create and maintain documentation, onboarding kits, and integration guides for TAM teams

• Serve as the go-to person for all AI infrastructure questions across delivery teams

• Run quarterly ecosystem reviews with senior leadership

Who You Are

• You think like a product manager but act like an operations leader

• You have deep comfort with LLMs, MLOps, APIs, cloud infra, and open-source AI tools

• You’ve either worked in an AI-native startup or managed external platforms/integrations in a scaling B2B SaaS company

• You move fast, ask sharp questions, and know when “good enough” is good enough

• Bonus: You’ve built or run AI partnerships before.

What Success Looks Like (First 6 Months)

• 100% of our AI delivery stack is sourced, integrated, and documented

• 2 customers go live with House of AI use cases using fully ecosystem-delivered infrastructure

• You’ve reduced average TAM deployment time by 40% by pre-integrating the right tools

• Exotel builds no infra. All infra is partner-delivered, with <5% downtime and clear SLAs