Your role at Dynatrace We are looking for a high performer and skilled Salesforce QA with Service Cloud focus to join our Business Systems team in Bangalore. As part of our dynamic and growing IT center of excellence, you will play a critical role in ensuring the quality and functionality of Salesforce Service Cloud configurations, integrations, and features. You will play a key role in: Ensuring that Salesforce Service Cloud and related tools deliver exceptional quality and performance for end-user satisfaction. You will be responsible for testing and validating configurations, integrations, and workflows while proactively identifying and mitigating quality risks. Your responsibilities: Perform Salesforce platform Quality Assurance testing across Service Cloud, Salesforce CPQ with Billing, and Financial Force managed packages, including API integrations. Collaborate with cross-application teams to continuously improve end-to-end processes across sprint grooming, planning, development, testing, and deployment. Analyze and recreate defects during User Acceptance Testing (UAT), ensuring issues are documented and resolved effectively. Proactively identify quality risks and help remove obstacles to release, ensuring the smooth delivery of updates and features. Work with cross-functional teams to refine and enhance QA processes across Salesforce and connected applications. Continuously improve testing processes, tools, and documentation to drive efficiency and measurable results. Extend successful QA processes to other business applications as required. Participate in retrospectives and provide valuable feedback for process optimization. Create detailed, comprehensive, and well-structured test plans and test cases for Service Cloud functionality. Design, develop and execute automation scripts. Participate in Agile/Scrum meetings, contributing input on product functionality, design, and usability. This is an excellent opportunity to join a high-performing team and contribute to the continuous improvement and scalability of Salesforce solutions across the company. What will help you succeed Minimum Requirements: 4+ years experience in Salesforce QA testing with a focus on Service Cloud. Proven track record as a QA Engineer or similar role with expertise in functional testing, regression testing, and UAT. Bachelor s degree in computer science, Engineering, or related field (or equivalent experience). Excellent verbal and written communication skills, with the ability to work independently and collaboratively. Preferred Requirements: Experience with business applications such as Salesforce (CRM), Finance (NetSuite), and Integrations (Dell Boomi), SAP SuccessFactors, Varicent. Salesforce certifications (e.g., Administrator, Service Cloud Consultant) preferred. Familiarity with the SaaS industry and experience in Jira for Agile/ Scrum project execution. Ability to adapt to changing priorities in a fast-paced environment with minimal supervision. Experience with automation testing tools is a plus. Why you will love being a Dynatracer Dynatrace is the leading AI-powered observability platform. We empower todays AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace

Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What will help you succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs What will help you succeed Qualifications 5-10 years of progressive Sales Operations experience and a bachelor s degree in business, Management or relevant field or its equivalent; a master s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries . An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Your role at Dynatrace Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? If the answer is Yes, then you are the right candidate for this role. Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers. How we prepare you: Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us. Your role in the team: Identify problems and ensure our customers business critical applications are available and performing at their peak. Investigate issues directly with the customer via screensharing - Cooperate with Development and Product Management. Attend training for new product features and technologies. Exchange knowledge with other colleagues and suggest product improvements. What will help you succeed 1 to 2 years experience in IT Customer Support or equivalent Who will be available to start in September 2025 Strong passion and desire to learn new technology Independent thinker yet team oriented Innovative and creative Self-motivated with a strong work ethic Customer focused For Bangalore based residents only Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Your role at Dynatrace Are you passionate about customer communication and can articulate at a very technical level Are you excited to troubleshoot for our AI powered observability and security software platform Are you ready to join a global leader that enables digital transformation If the answer is Yes, then you are the right candidate for this role Dynatrace has redefined software observability and security: AI-powered, full stack & automated Our innovative SaaS product helps customers to get a self-driving IT Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications All we need now is you to become a personal superhero to our customers How we prepare you: Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us Your role in the team: Identify problems and ensure our customer's business critical applications are available and performing at their peak Investigate issues directly with the customer via screensharing Cooperate with Development and Product Management Attend training for new product features and technologies Exchange knowledge with other colleagues and suggest product improvements What Will Help You Succeed 1 to 2 years experience in IT Customer Support or equivalent Who will be available to start in September 2025 Strong passion and desire to learn new technology Independent thinker yet team oriented Innovative and creative Self-motivated with a strong work ethic Customer focused For Bangalore based residents only Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace Please review the Dynatrace privacy policy here: https://www dynatrace com / company / trust-center / policies / recruitment-privacy-notice

Your role at Dynatrace Job Description This is a key role within the Sales group We are seeking a hands-on, creative leader to work directly with the Regions business partner to create, provide and align strategic support to senior sales leadership The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelors degree in business, Management or relevant field or its equivalent; a masters degree is a plus Capability to implement best in class processes focused on delivering business results Ensure decisions are aligned with the interests of Dynatraces shareholders and will drive value shareholder value Experience with and working knowledge of Salesforce com is required Experience in the software/high-tech industry is a plus Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries An environment that fosters innovation, enables creative collaboration, and allows you to grow A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team Please review the Dynatrace privacy policy here: https://www dynatrace com / company / trust-center / policies / recruitment-privacy-notice

Your role at Dynatrace Job Description This is a key role within the Sales group We are seeking a hands-on, creative leader to work directly with the Regions business partner to create, provide and align strategic support to senior sales leadership The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelors degree in business, Management or relevant field or its equivalent; a masters degree is a plus Capability to implement best in class processes focused on delivering business results Ensure decisions are aligned with the interests of Dynatraces shareholders and will drive value shareholder value Experience with and working knowledge of Salesforce com is required Experience in the software/high-tech industry is a plus Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries An environment that fosters innovation, enables creative collaboration, and allows you to grow A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team Please review the Dynatrace privacy policy here: https://www dynatrace com / company / trust-center / policies / recruitment-privacy-notice

Your role at Dynatrace We are seeking a visionary and execution-focused Senior Director of Technical Support to build, lead, and scale our Technical Product Specialist (Tier I / real-time chat) and Technical Support Engineer (Tier II / ticket-based) teams in Bangalore. This role will be instrumental in expanding our footprint to over 100+ professionals within 12 months, while ensuring the team delivers world-class 24/7 global support to Dynatrace customers. This leader will work closely with global support leadership, cross-functional teams, and regional stakeholders to create a high-impact support experience that aligns to our customers evolving technical needs and Dynatrace s enterprise software environment. Responsibilities: Scale & Lead: Grow the India-based technical support organization from ~35 to 100+ professionals within 12 months, developing both strategic direction and operational execution. Lead the establishment of a new office, playing a pivotal role in shaping and fostering a positive, inclusive, and high-performance organizational culture, while coaching, mentoring, and developing a team of junior managers and technical experts to create a performance-driven, inclusive, and customer-obsessed environment. Operational Excellence: Define and optimize support workflows, metrics, and KPIs across chat and ticket channels to drive speed, resolution quality, and customer satisfaction. Customer-Centric Strategy: Champion the voice of the customer, ensuring that our support engagements lead to meaningful product value realization, reduced time to resolution, and improved customer retention. Global Collaboration: Partner with global peers and internal stakeholders across Customer Success, Product, Engineering, and R&D to ensure alignment and knowledge-sharing. 24/7 Support Readiness: Implement effective staffing, shift coverage, and escalation management to provide seamless global coverage. Hiring & Onboarding: Partner with Talent Acquisition to attract and onboard top-tier technical talent in the region. Process Maturity: Drive operational maturity, knowledge management, and enablement programs to support team development and technical depth What will help you succeed Qualifications: 12+ years in enterprise software support or technical customer experience roles, with at least 5+ years in senior leadership roles managing global or regional teams. Proven track record of scaling high-performing technical support or product specialist teams in a SaaS or enterprise software environment. Strong understanding of cloud-native platforms, observability, or enterprise application performance management (APM) is highly preferred. Experience leading both real-time and asynchronous support channels (e.g., chat, ticketing, phone/escalations). Strategic thinker with the ability to translate vision into execution in fast-paced, high-growth environments. Strong cross-functional collaboration and communication skills. Demonstrated ability to lead distributed, global teams with empathy, clarity, and decisiveness. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Your role at Dynatrace Dynatrace is seeking a Business Systems Analyst who will work within the greater Business Systems team. This individual should be experienced with CRM technology (Salesforce) and have strong communication, documentation, and stakeholder management fundamentals. This role requires someone who can comfortably work with stakeholders by asking questions even if they may seem inconsequential to understand the root issue they need solved. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence. Specifically, this individual will work within a scrum team that supports our Continuous Improvement work these are enhancement, operational efforts that help our business stakeholders continue to operate successfully to meet business and customer needs. Responsibilities Analyze and document business processes, both as-is and to-be Work with the business to gather functional and non-functional requirements Consult and partner with business stakeholders on the best path forward, always bringing it back to core requirements, and using horizontal thinking to ensure successful solutions Partner with Product Owners to manage a backlog of work Work with a delivery team to deliver work in an Agile Scrum process Have integration experience, familiarity with source-to-target requirements Communicate relentlessly document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.) What will help you succeed Minimum Requirements At least 2+ years working as a Business Systems Analyst or Business Analyst Salesforce experience Boomi or other iPaaS experience Proficiency with business systems analysis, requirements gathering, process documentation Proficiency with Agile Scrum Strong understanding of SDLC JIRA experience Preferred Requirements Familiarity with HRIS and ERP technology (SuccessFactors and NetSuite) Organized, with attention to detail emphasizing process, completeness and accuracy Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

As a Product Specialist Team Lead, you are recognized as an expert in technology and a thought leader We seek a natural team leader capable of managing our Product Specialist team's day-to-day interactions and processes In this role, your main priority is to coach and mentor your team members, providing insight into daily responsibilities, real-time assistance, and handling any concerns, escalations, or topics that may arise on our Customer Experience platform You will be responsible for contributing to the success and productivity of the Product Specialist team andwill lead by example, Responsibilities And Duties Manage a team of new Technical Product Specialists, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction, Train, continually coach & educate your Product Specialists to ensure the highest standards for our customer experience are achieved and maintained, Provide hands-on guidance to your team in our Customer Experience platform and in developing strategies to accelerate the Product Specialist knowledge base Be the initial escalation point for Product Specialist questions and escalations, and work with the management team on an ideal resolution strategy, Ability to work various 24x7 shifts as required to support your team members, Monitor the quality of our customer conversations and provide coaching on product & customer interaction to the team Monitor conversation health (including customer experience KPIs, queue management, and manual assignment) of our Customer Experience platform Work with the product specialist team to schedule and maintain availability on said Customer Experience solution Collaborate with other teams (Customer Success, Professional Services, Technical Support, Insights) to align on key processes, ensure excellent customer experience is being delivered, and the value of Dynatrace ONE Report on, be accountable for, and provide monthly/quarterly trends in operational excellence KPIs to improve key performance metrics, including but not limited to: response time, customer satisfaction, coaching session feedback, and account health research in your region, Work closely with other Product Specialist Team Leads and leadership to plan and execute structured education on subjects and initiatives, Be the initial escalation point for Product Specialist questions and escalations, and work with the leadership team on an ideal resolution strategy, Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations, Qualifications and Skills Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 3+ years of customer success or equivalent post-sales experience 1+ years management/leadership experience Demonstrated ability in leadership, mentorship, and organizational behavior Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences Familiar with one or more Customer Experience platforms utilized for conversations and real-time troubleshooting Impeccable time management skills and an ability to self-direct Proven excellence in communication (written and verbal skills), organizational, and teamwork skills, and the ability to act fast and responsibly Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, or frameworks Willingness to learn new technologies and resolve complex technical issues Professional Level Dynatrace certification or on track to achieve the certification within the first 6 months Strong technical understanding and experience in SaaS products Familiar with one or more of the following technologies: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS, Android Webkit, DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet etc CMDB/ITSM Technologies/platforms such as ServiceNow and BM