We are seeking an experienced and highly motivated professional to join our team as a Revenue Cycle Services Manager , focusing on Inpatient Rehabilitation Facility (IRF) and Long-Term Acute Care Hospitals (LTACHs) billing. The ideal candidate will bring strong domain knowledge, leadership ability, and a track record of driving results through effective revenue cycle operations. Excellent communication, stakeholder coordination, and compliance management are essential. Role & responsibilities Manage full scope of RCM operations, including billing, denials, collections, AR management, and reporting. Collaborate with clients to define goals, resolve escalations, and improve service delivery. Track and report productivity metrics, TAT, AR aging, and denial trends on a regular basis. Lead and coach large teams (including TLs and AR specialists), ensuring alignment with SLA and performance targets. Conduct weekly/monthly/quarterly client business reviews (WBR/MBR/QBR) with actionable insights. Drive hiring decisions, attrition control, team development, and succession planning. Operational Oversight & Client Service: Oversee and coordinate with offshore billing partners for IRF & LTACH claims submission and follow-up. Monitor Discharge Not Billed (DNB) queues and collaborate with clients for timely resolution. Review payer contracts and escalate discrepancies in payments, rates, and allowances. Ensure AR and denial follow-ups are timely and accurate, adhering to payer and industry guidelines. Track and resolve issues in interface eligibility, claims submission, and remittance advice processes. Coordinate daily client communications and respond to inquiries with high professionalism. Claims & Billing Quality Control: Ensure claims are scrubbed and billed accurately by the billing partner. Address clearinghouse rejections and escalate unresolved issues. Review billing logs, rejection trends, and cash logs for accuracy and reconciliation. Access portals (Medicare, Medicaid, payer-specific) to review EOBs, RTPs, COBs, and claim statuses. Review credit balances and bad debts, including Medicare reporting. Process Improvement & Governance: Participate in regular RCM review meetings and escalate negative performance trends. Coordinate RCM meetings with clients and internal stakeholders. Support clearinghouse enrollments and lockbox access as needed. Ensure compliance with client SLAs, industry regulations, and internal policies. Baseline Competencies: Attention to Productivity and Quality Strong Customer Service Orientation Critical Thinking and Problem Solving Effective Communication Skills (Written and Verbal) Job Competencies: Proficient in Microsoft Office Suite (Word, Excel, Outlook) Sound knowledge of healthcare claims processing, AR follow-up, and collections Strong understanding of IRF & LTACH billing workflows and payer guidelines Comfortable with EMR systems, clearinghouses, and portal-based workflows Preferred candidate profile IRF & LTACH domain expertise Medical Billing Certification (AHIMA/AAPC or equivalent) Experience working with US healthcare clients or offshore delivery models Exposure to metric-based performance tracking and reporting

We are seeking a senior-level contractor with proven, hands-on experience in implementing ISO 30401:2018 Knowledge Management Systems (KMS) in regulated environments , specifically within Health, Safety & Environment (HSE) and Ethics & Compliance domains. The selected candidate will design, operationalize, and embed a robust, secure, and compliant KM framework that improves risk mitigation, safety culture, and regulatory knowledge assurance. Role & responsibilities Strategy & Governance Define the scope and strategic goals for the KM Framework under ISO 30401:2018 . Align KM objectives with HSE risk management, compliance reporting, and ethical conduct assurance. Establish governance structures , roles (e.g., knowledge stewards, owners), and performance measures. Design & Implementation Lead end-to-end implementation of ISO 30401 KM system for HSE and Compliance teams. Identify, map, and classify critical knowledge assets such as: Safety protocols Incident investigation reports Audit findings Ethics training records Regulatory interpretations and SOPs Build workflows for knowledge creation, review, approval, sharing, and archiving . Integrate KM processes with risk management , training , incident response , and audit mechanisms . Systems & Controls Configure or optimize KM tools (LMS, SharePoint, Confluence, Document Control Systems) for secure and traceable access. Implement metadata, version control, access policies , and retention schedules aligned with legal mandates (e.g., OSHA, HIPAA, GDPR). Develop dashboards and KPIs to measure knowledge usage, compliance, and currency. Training & Cultural Embedding Design and deliver KM awareness sessions for HSE officers, compliance teams, and executives. Promote knowledge-sharing behavior across departments and roles. Drive continuous improvement using lessons learned and audit feedback. Audit & Certification Readiness Prepare for internal reviews and third-party certification audits (ISO 30401, ISO 27001). Maintain documentation trail, risk registers, and process maturity reports. Preferred candidate profile 12 to 18 years of total experience in Knowledge Management, Information Governance, or HSE/Compliance operations. Minimum 1 full-cycle ISO 30401 implementation in a regulated industry is mandatory. Strong understanding of HSE standards , safety protocols, and compliance frameworks (e.g., OSHA, ISO 45001, HIPAA, GDPR, anti-corruption laws). Experience with Knowledge Management platforms (e.g., SharePoint, ServiceNow, Confluence, LMS). Demonstrated leadership in cross-functional stakeholder engagement and change management Strong understanding of data protection regulations (HIPAA, GDPR, Sunshine Act, HCP engagement guidelines). Hands-on experience in defining ISMS scope, SoA, risk assessments, audit plans, and compliance workflows . Expertise in tools like ServiceNow GRC , Confluence/Jira , SharePoint , or other document-centric KM platforms. Excellent documentation, stakeholder management, and training skills. Certifications: ISO 30401:2018 Knowledge Management Certified Professional (Highly Preferred) ISO 27001 Lead Implementer or Auditor (Nice to have for integration with ISMS) ITIL, KCS (Knowledge-Centered Service) (Advantageous) HSE Certifications (e.g., NEBOSH, OSHA) or Compliance Certifications (CIPP, CCEP) (Valuable) Educational Qualification: Bachelors degree in Information Science, HSE Management, Life Sciences, or a related technical field (Mandatory) Masters degree in Information Management, Knowledge Systems, Compliance, or MBA with KM focus (Preferred)