Digital Marketing Specialist

Responsibilities:

Serve as a trusted advisor to Platform clients, providing expert guidance on campaign strategy, optimization, and best practices.

Support Real Time internal teams, handle escalated cuts issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution.

Deep dive into client campaign data to identify performance opportunities and areas for improvement.

Play client facing role in case of escalated issues by the team for complete closure

Stay up to date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.

Identify and document best practices from consults data specifically relevant to the Platform client

Knowledge Management: Share deep dives on top issue types consulted with L2 & pSME and stay up to date on the latest Google Ads features, updates, and best practices, and share this knowledge internally.

Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape.

Skills:

In-depth knowledge of the Google products and services in scope of Troubleshooting

Passion for the product and the customer

Excellent analytical skills with the ability to interpret complex campaign data and identify trends.

Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.

Experience collaborating with clients at a strategic level and building strong relationships.

Active listening and understanding customer needs.

Ability to make decisions based on the best interests of customers, and the technical escalations team.

If you are a highly motivated and experienced quality assurance professional with a passion for Google Ads, we encourage you to apply for this exciting opportunity.