DIGITAL DESK MANAGER

1)LQS (Lead Quaiifying System)- t\et cu.stomers have options of r) Get a euote or 2) cali (lnpound call)' As per MSIL guioitines, if a web/call lead is ,ecei,rea on LeS, it should qualify within 30

ilffi:: The LQS related complaints to be reporr.d ;1h; Hyper Locar s,pport Team in a timery

2'\ Desk Managemeni- To take prior approval from the concerned rSM every month before starting the campaign' A p,rchase order after obtrirring udr;;ui;orn cEo sho,ld te forw,arded to the hyper local spoc based on the rnonthly b,dget undro.ur;";;;it Hyper Locar team has created , websites- and 11 GMB pages for Arena, Nexa, True value pnd commercial. All these websites and GMB should be checked regularly. To ensure ttr. qrrrity oflii *.0 leads, to discriss with hyper local spoc.

3) Sprinkln The GMB and FB mai,tained by Hyper local are connected to the sprinkler platform. As per MSIL guidelines, all customer queries should be replied within 24 hours. Need to upload g photos +2 videos for ARENA & NEf4 through ,p.inrl, platform ru..v *onih. once the payment is transferred to hyper local accounts, all the aoci*ents u." *o,oi.r.d to Ro for JASp claim.

4) Digital Desk Executives - To rnonitor all Digital Desk enquiries being tracked and improvise their day to day activities to achieve the desired objJctives.

N4ain sources of web encluries at the Digital iesk

I. Web based (Hyper Loeal)

2' Inbound calls (calis received through the call optron on web) 3. ACRI\4 (Analytical Customer Relat[nship fUrr*e"*;t)

5) web based (H,vper Local)- There wiil be 30 135 enquiries beurg posted rn the Digital whatsApp group by DD Exec,tive on a daily basis and all enquires to be fosted rn the DMS as well. After postrng i, the group, DDE will r*rmediately i,form the respective TL/BM through sM and within the next 10 Minutes, as a practice' TL/BMs should assign DSE to attend the enquiry anJ tne .arne of DSEs wi[ be posted rn the group. BMIrL has to post the status of the enquiry rn the group within next half an hour whether it,s hot or cold cases [f it's cold case- it wi]l be disposed of and hot cases wili be properly followed up.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person