Join our Finance Country Controlling Competency, service line at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Team Leader - FCCC RCS Grade : L Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will have the opportunity to participate, analyse, & shape Country Controlling & compliance data & reporting. In this role, you will have the opportunity to lead a team of professionals, aligned with Finance Controlling, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team. Key Responsibilities: Support Country Controlling team with Finance Controlling and Analytics topics Cost Controlling Revenue Analytics Estimate Ledger controlling – (Accrual / WIP / Suspense A/c) Gross Profit share, distributions & Analysis Monthly & Quarterly Management Review Deck Volume Statistics Reporting & Analysis P&L / Balance Sheet & Key Ratio Analysis Steering Logic- Preparing profitability analysis to support business decisions Creating finance reports and management presentation decks CREST reporting and reconciliation FORWIN reporting Headcount Reporting Monthly Metrics and other management reporting requirements as per MEC of the country Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Participate in problem solving and process improvement process together with team manager. Evaluate department processes, recommend, and coordinate required changes based on process analysis. Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance. Assist staff to resolve complex problems and responsible for quality control. Lead hands-on training sessions and address specific training requirements of team members. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. and smooth functioning of the unit. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for process Associates on continuous basis Required Skills/Abilities: Graduate (specialization in Accounts) Intermediate pass of CA/CWA, or MBA / post graduates of commerce Minimum 2 years of team leadership experience (not applicable to internal candidates) 3 –5 years’ experience in logistics back office, especially in Finance Controlling Good Communication (verbal and written) and interpersonal skills. Good analytical skills Good People management Skills Computer knowledge (word, excel, power point) Influencing skills to persuade others and gain support for ideas and approaches. Strong planning and organizing capabilities to set and achieve goals effectively Customer-oriented mindset with the ability to understand and meet business partners' needs

Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Team Leader Job Location: DHL Global Forwarding, Freight (DGFF) GSC, Vikhroli, Mumbai In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management. Key Responsibilities: Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Participate in problem solving and process improvement process together with team manager. Evaluate department processes, recommend, and coordinate required changes based on process analysis. Assist to meet performance targets. Assist staff to resolve complex problems and responsible for quality control. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for Process Associates on Continuous Basis Required Skills/Abilities: Graduate (bachelor's degree from a recognized University in any discipline) Minimum 3 - 5 years' experience in team handling Logistics Experience Good Communication (verbal and written) and interpersonal skills. Good People management skills Computer knowledge (word, excel, power point) Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 5 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.

Job Title: Manager OpEx Job Location: Mumbai As an OpEx manager you will be responsible to foster a culture of Continuous Improvement across the organization by implementing structured initiatives, enhancing process excellence through Lean and Six Sigma methodologies, and empowering employees with training and mentorship to drive sustainable operational enhancements. Key Responsibilities: Building a Culture of Continuous Improvement (First Choice) Promote a Continuous Improvement mindset through structured initiatives Launch engagement programs and workshops to cultivate the culture of Continuous Improvement at all levels Work with leadership to embed Continuous Improvement principles in daily operations Change Management & Stakeholder Engagement Implement change management strategies for effective adoption of First Choice Collaborate with senior leadership and teams to enhance process excellence Act as a change agent to nurture a continuous improvement culture Process Improvement & Optimization Lead process transformation initiatives using Lean and Six Sigma Identify inefficiencies and enhance process effectiveness Apply structured problem-solving techniques for sustainable improvements Training, Coaching & Capability Building Provide Lean and Six Sigma training to develop internal capabilities Mentor employees on First Choice methodologies and best practices Create structured learning paths to improve process skills Governance & Performance Measurement Establish governance to track progress on process maturity and performance metrics Lead forums to review First Choice initiatives and ensure accountability Present insights and recommendations to senior leadership Educational Qualifications: Bachelor's degree (any) Lean Six Sigma Green Belt or equivalent certification 3+ years of experience in continuous improvement initiatives Expertise in lean management practices and tools Strong analytical skills with the ability to present actionable insights Strategic thinker focused on measurable outcomes Excellent communication and stakeholder management abilities Proficient in project management with attention to detail Change management expertise to drive adoption Collaborative skills with diverse teams