Desktop Support Engineer

Job Description

Who We Are? Deepija Telecom is a product-based company and a market leader in Telecom Applications. Deepija has proved its leadership be it premises-based solutions or Hosted/ Cloud Telecom Solutions. The ConVox suite of applications includes Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, IVR, and many other solutions with the latest communication technologies. These solutions are integrated with leading CRMs like SalesForce. We believe that every business irrespective of its size should be able to utilize all call center features. We are a premier provider of call center solutions, comes with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities, and ConVox provides expert guidance and robust implementations to our customers. Virtualization: Install, configure, and manage VMware and Proxmox environments. Create and manage virtual machines (VMs) for various applications and services. Optimize VM performance and resource allocation. Perform VM backups and disaster recovery procedures. Networking: Design, configure, and maintain LAN and Wi-Fi networks. Troubleshoot network connectivity issues. Implement network security measures. Monitor network performance and identify areas for improvement. Software and Hardware Troubleshooting: Diagnose and resolve a wide range of software and hardware problems. Identify root causes of system failures and malfunctions. Implement troubleshooting methodologies to effectively resolve issues. Collaborate with users to understand problems and provide timely solutions. Installation of all Linux Flavours. Perform fresh installations of CentOS operating systems on physical or virtual machines. Configure CentOS systems according to organizational standards and best practices. Manage user accounts, permissions, and system settings. Install and configure necessary software packages. Additional Responsibilities: Stay up-to-date with the latest technologies and trends in IT infrastructure. Document procedures and maintain accurate records. Assist with IT projects as needed. Provide excellent technical support to internal users.