Deputy Manager Human Resources (NBFC)

Job Description

Location: Chennai Reports To: CEO Travel: branch visits, regional team audits, training reviews Experience: 3-7 years in HR, with at least 3 years in an NBFC or retail-lending focused financial institution. Role Summary: The Deputy HR Head will drive core HR functions across the NBFCs operational and field teams (collections, credit, sales, recovery), with a sharp focus on recruitment, compliance, performance management, and cultural alignment across Tier 24 geographies. The ideal candidate brings NBFC-specific experience in managing a high-volume, distributed workforce with strong cost controls. Key Responsibilities: Talent Acquisition Manage full-cycle recruitment for field and middle management roles across credit, sales, recovery, collections, and ops. Establish relationships with manpower vendors and internal referral pipelines in semi-urban/rural belts. Monitor hiring SLAs and cost-per-hire for 3W/4W & MSME lending regions. HR Operations & Compliance Oversee employee onboarding, documentation, background verification, and digitized joining. Ensure adherence to labour laws (especially for states with own Shops & Establishments Acts). Monitor compliance on PF, ESIC, gratuity, insurance, minimum wages, and contractor obligations. Performance Management Execute quarterly appraisal processes across departments with data-led moderation. Design and implement incentive plans for sales and collections, closely aligned to portfolio outcomes. Support functional heads with underperformance handling and pip (performance improvement plans). Training & Capability Building Coordinate with L&D to deploy induction, soft-skills, and product training for new joinees. Build regional training calendars with metrics for delivery, participation, and field application. Culture, Engagement & Retention Conduct branch-level employee engagement and exit analysis to improve retention. Establish grievance redressal, POSH training, and anonymous feedback loops. Support cultural integration in new branches/geographies. HR MIS & Audits Maintain real-time dashboards on headcount, attrition, hiring TAT, etc. Handle HR-related audits and support documentation for investor/board review. Ideal Candidate Profile: Functional Exposure: Must have handled field recruitment, payroll, audits, and HR operations at scale. Team Management: Led a multi-location HR team; strong coordination with business and compliance. Tools: Familiar with HRMS (Zoho, Darwin box, GreytHR, or SAP), biometric attendance, and payroll software. Mindset: Strong executor with empathy and cost-awareness. Fluent in regional languages is a bonus. Education: MBA in HR / PGDHRM from Tier 2 institutes or above. Success Metrics: Headcount fulfilment % (vs. plan) Attrition rate (field+ HO) HR compliance audit score Employee satisfaction (pulse surveys) HR TAT (offer to joining, exit closures, grievance response) Interested Candidates can Share there resume at hr@dugar.co.in or WhatsApp it to 9092807676 Komal Agarwal - HR Officer