Deputy Branch Manager _ Bank _ Rohtak

V Konnect

1 - 6 years

5 - 8 Lacs

Rohtak

Posted:1 day ago| Platform:

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Skills Required

branch operations manager BOM teller authoriser Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage Service & Operations of Flagship Branch.
Review Branch Operations Reports and Control Reports.
Responsible for updating regulatory display items for the branch.
Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis.
Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines.
Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures)
Co-ordination with Operating Agencies and Branches on day-to-day basis.
Quality check for all Financial (FD RD Account opening) and Non-Financial (accounts maintenance) instructions to ensure quick processing at Back-end.
Track Branch Leads, allocation and closure to participate in Branch Book improvement & profitability.
Efficient management of Teller Counter for Cash & Non Cash Transactions.
Efficient Lobby Management for Service related requirements of Branch Customers.
Submission of Cash & Non Cash reporting for the Branch on time & ensure frequent monitoring of all over-aged cases (deferrals, TODs etc.)

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