Delivery Head Information Technology

Role & responsibilities

Delivery Head Application Development

Key Responsibilities:

• Delivery Ownership:

• Own end-to-end delivery of application development programs across multiple banking clients (Retail, Corporate, Investment, or Digital Banking).
  
• Ensure adherence to SLAs, timelines, budget, and quality benchmarks.
  
• Drive continuous improvement in delivery efficiency, client satisfaction, and team productivity.
  

• Client & Stakeholder Management:

• Act as the primary point of contact for client leadership teams.
  
• Build and maintain strong, long-term client relationships; ensure delivery aligns with business expectations.
  
• Handle escalations, resolve conflicts, and ensure high CSAT scores.
  

• People & Team Management:

• Lead and mentor project managers, architects, and development teams.
  
• Build high-performance teams and foster a culture of innovation and accountability.
  
• Support talent acquisition, training, and career development initiatives.
  

• Technology & Process Leadership:

• Guide teams on best practices in software development (Agile, DevOps, Microservices, Cloud, etc.).
  
• Partner with architecture and QA teams to ensure technical excellence.
  
• Promote usage of modern tools and methodologies for faster and more secure delivery.
  

• Strategic Planning & Governance:

• Participate in account planning and contribute to revenue growth via delivery excellence.
  
• Implement governance frameworks to track program health and identify risks proactively.
  
• Prepare and present regular delivery reports, metrics, and insights to senior management.
  

Required Skills & Experience:

• 15+ years of IT experience with at least 7–10 years in

  delivery leadership roles

  .
• Strong experience in

  application development

  and

  SDLC lifecycle management

  .

• Banking domain

  experience is mandatory—should have delivered solutions for areas such as:
• Core banking
  
• Digital transformation
  
• Payments
  
• Risk & compliance
  
• Lending platforms or wealth management
  
• Experience in leading distributed teams, including offshore/onshore delivery models.
  
• Proven expertise in Agile, Scrum, and/or SAFe methodologies.
  
• Deep understanding of modern tech stacks: Java/.NET, APIs, Cloud (AWS/Azure), Microservices, DevOps, etc.
  
• Strong communication, leadership, and stakeholder management skills.
  

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  
• PMP, Agile, or SAFe certifications are a plus.
  
• Experience in pre-sales, proposals, and solutioning for banking clients.
  

Preferred candidate profile