Database Administrator

Description

Key Responsibilities

• Undertake daily tasks and activities that ensure systems and services are proactively managed.
• Undertake the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
• Provision of 3rd line support activities and act as escalation within the service operations function.
• Undertake daily monitoring of system capacity and performance in support of these key operational processes.
• Resolution of issues and incidents using support documentation in the form of departmental wiki and ServiceNow knowledge articles.
• Initiate and execute automation scripts and routines that remove manual intervention from service operations.
• Undertake business continuity and disaster recovery procedures that underpin the service operations recovery plans.
• Attend and complete all mandatory training courses.
• Undertake acceptance criteria for the transition of new services into Service Operations.
• Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

• Experience working in an IT service delivery or support function OR
• MBA or Degree in Information Technology or Information Security.
• Experience working with primary LAN and WAN networking technologies.
• Excellent communication skills developed working in a service centric organisation.
• Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
• Ability to manage and prioritise own workload.
• Experience leading technical or process-based forums and meetings such as the Change Advisory Board.
• Experience working within Education Technology would be an advantage.

About ParentPay Group