Data entry operator / sales admin

Job Title: Sales Admin cum Data Entry Operator

Department: Sales & Administration

Location: Erode

Reports To: Managing Director

Job Objective

To support the sales and administrative functions by efficiently handling sales documentation, customer coordination, order processing, and accurate data entry into the system, ensuring smooth back-end operations for the sales team and customer satisfaction.

Key Duties and Responsibilities

1. Sales Administration & Support

Prepare and issue sales quotations, proforma invoices, sales orders, and delivery challans.

Coordinate with customers to confirm orders, payment terms, and delivery schedules.

Communicate order status to customers and resolve routine queries via phone or email.

Liaise with warehouse/logistics team to ensure timely dispatch of goods.

Track pending orders, backlogs, and notify the sales team of any delays.

Assist sales executives in preparing monthly and quarterly sales reports.

Maintain a proper filing system (physical and digital) for all sales documents.

2. Data Entry & Record Keeping

Accurately enter customer data, product details, pricing, and order information into ERP/software.

Ensure timely updates of inventory movement, sales entries, and dispatch data.

Maintain and update customer databases, lead records, and follow-up status.

Validate and cross-check data for errors, duplication, or inconsistencies.

Support in compiling data for internal audits, GST filings, or compliance reports.

3. Customer Support (Back-End)

Handle routine calls/emails from clients related to order status, billing, and delivery.

Generate and share order acknowledgments and invoices.

Coordinate with finance/accounts department to ensure payment follow-up and clearance.

Resolve discrepancies related to pricing, product availability, or delivery timelines.

4. Reporting & Documentation

Generate Daily, Weekly, and Monthly Sales Reports.

Prepare dispatch schedules and update delivery trackers.

Maintain stock movement reports for finished goods and coordinate with inventory teams.

Assist in preparing MIS reports for management review.

Required Qualifications & Skills

Education:

Bachelor’s degree or diploma in Commerce, Business Administration, or related field.

Job Types: Permanent, Fresher

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Preferred)

Work Location: In person