Responsibilities Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure. Monitor system performance, application health, and error logs to proactively identify and address issues. Investigate incidents, perform root cause analysis, and ensure timely resolution and communication. Document support workflows, known issues, and standard operating procedures for troubleshooting. Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes. Support system configuration, access control, and user provisioning processes. Participate in on-call rotations for after-hours or weekend support as required. Requirements Proven experience in a technical support, application support role. Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog) Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting. Hands-on experience with ticketing systems like Jira, ServiceNow, or Freshdesk. Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills to interact with internal stakeholders and external customers. Qualifications Individuals with 0-2 years of work experience as a Support engineer Willingness to learn new tools and technologies as needed for the role. Strong customer orientation and a solution-driven mindset. This is a paid internship

Company Description Cyces Innovation Labs LLP is a tech firm based in Chennai, focused on engineering and product thinking. With a track record of serving over 100+ clients worldwide, we deliver impactful results through our full-suite product development services. Our team comprises skilled engineers, designers, and thinkers dedicated to creating exceptional solutions for startups, enterprises, and governmental bodies Workplace Type : On-site Job Type : Internship Job Overview We are seeking a motivated and detail-oriented HR Intern* to support our recruitment efforts. This internship will offer hands-on experience in sourcing, screening, and coordinating interviews while working closely with the HR team. The ideal candidate is enthusiastic about human resources and eager to learn the dynamics of hiring in a fast-paced environment. Responsibilities Assist in posting job openings across job portals and professional networks Source potential candidates through platforms such as LinkedIn, job boards, and internal databases Conduct initial screening calls to assess candidate suitability Schedule and coordinate interviews between candidates and hiring managers Maintain accurate and updated recruitment trackers and documentation Provide regular follow-ups with candidates and support the end-to-end recruitment process Qualifications Completed a degree in Human Resources, Business Administration, or a related field Strong communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Familiarity with sourcing tools and job boards is a plus Eagerness to learn and grow in the field of talent acquisition this is a paid Internship*