Job Title: Inbound Customer Service Agent Location: Mysore/Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: · Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. · Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. · Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state. · Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. · Maintain effective call control, ensuring smooth transitions and proper call direction. · Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. · Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. · Accurately set up or act on cases as needed, following company guidelines and compliance rules. · Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: · Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. · Proficient in English (verbal and written) – must meet proficiency scale requirements. · Strong customer service skills, demonstrated through interviews and role play evaluations. · Ability to learn and comprehend training material in English. · Excellent active listening and communication skills. · Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. · Good PC and internet navigation skills, including browser and system operations. · Typing-by-touch proficiency with high accuracy. · Prior experience in self-directed training and PC-based learning (preferred). · Ability to handle sensitive information and follow background check compliance standards. · Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. · Prior experience in a multilingual contact center or customer support environment. · Familiarity with financial services, payment systems, or card member services is a plus.

Company Name: UnifyCX Job Title: Inbound Customer Service Agent Location: Mysore/Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time Key Responsibilities: Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state. Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. Maintain effective call control, ensuring smooth transitions and proper call direction. Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. Accurately set up or act on cases as needed, following company guidelines and compliance rules. Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. Proficient in English (verbal and written) – must meet proficiency scale requirements. Strong customer service skills, demonstrated through interviews and role play evaluations. Ability to learn and comprehend training material in English Excellent active listening and communication skills. Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations Good PC and internet navigation skills, including browser and system operations. Typing-by-touch proficiency with high accuracy. Prior experience in self-directed training and PC-based learning (preferred). Ability to handle sensitive information and follow background check compliance standards. Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. Prior experience in a multilingual contact center or customer support environment. Familiarity with financial services, payment systems, or card member services is a plus.

UnifyCX (www.unifycx.com) is a fast-growing Global Business Process Outsourcing company with a footprint across the U.S., Latin America, India, and the Philippines. We specialize in delivering personalized contact centre solutions and are currently expanding our operations in Mangalore/Mysore. Looking to hire Inbound Customer Service Agents for our Mangalore and Mysore location. These full-time roles involve handling customer inquiries, resolving issues, and ensuring an excellent customer experience across various programs. The ideal candidates should have strong communication skills in English, a problem-solving mindset, and the ability to work in rotational shifts, including night shifts. A brief overview of the role: Job Title: Inbound Customer Service Agent Location: Mangalore/Mysore Shifts: Rotational (including night shifts) Employment Type: Full-Time Required Skills: Excellent English communication, customer service orientation, multitasking abilities, and basic computer proficiency. Requirement Numbers: 400+.

UnifyCX (www.unifycx.com) is a fast-growing Global Business Process Outsourcing company with a footprint across the U.S., Latin America, India, and the Philippines. We specialize in delivering personalized contact centre solutions and are currently expanding our operations in Mangalore/Mysore. Looking to hire Inbound Customer Service Agents for our Mangalore and Mysore location. These full-time roles involve handling customer inquiries, resolving issues, and ensuring an excellent customer experience across various programs. The ideal candidates should have strong communication skills in English, a problem-solving mindset, and the ability to work in rotational shifts, including night shifts. A brief overview of the role: Job Title: Inbound Customer Service Agent Location: Mangalore/Mysore Shifts: Rotational (including night shifts) Employment Type: Full-Time Required Skills: Excellent English communication, customer service orientation, multitasking abilities, and basic computer proficiency. Requirement Numbers: 400+.

We're Hiring: Business Development Associate/IT Sales (Fresher – 0 to 1 Year Experience) 🌟 🏢Organization- TrueTalent 📍Location: Whitefield Bangalore (WFO) 🕒 Timings: 10:00 AM –7:00 PM 📅 Working Days: Monday to Friday (1st & 3rd Saturdays working) 💰 Stipend: Up to ₹18,000 per month (Negotiable for the right candidate) ✅ What you have to do 🔸️Working on the IT leads provided by the team. 🔸️Pitch about the product details to Manager, Vice President, Directors, or HR. 🔸️Responsible to schedule a product demo with the sales department. 🔸️Comprehensive training will be provided on the Product. ✅What we are looking for 🔸️Excellent English Verbal communication. 🔸️Excel knowledge is good to have. 🔸️Confident and Independent working attitude. 🔸️Comfortable with calls. 🔸️Positive mindset and willingness to learn and adapt new responsibilities. ✅Who can Apply 🔸️Any Graduated Freshers or anyone looking to start their career into Business Development are eligible. 🔸️Only Bangalore candidates and who are ready to relocate in Whitefield Location are eligible.