Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
Unity Small Finance Bank
>
Customer Support Specialist - Operations and Support

Customer Support Specialist - Operations and Support

Unity Small Finance Bank

2 - 7 years

1 - 4 Lacs

Mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

Customer Support Good Communication In English Email Solving Queries Channel Escalations Chat Customer Complaints Customer Queries Customer Handling Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Providing an outstanding and remarkable customer support experience via various

communication channels (chat, phone, email, social media platforms)

Representing our Product online at all times
Provide accurate, valid, and complete information by using all available resources within the

company

Active collaboration with internal/external stakeholders to tackle any customers' issues
Escalating and highlighting critical issues to the respective teams
Taking ownership of issues, performance and service delivery
Maintaining proper level of product and process knowledge
Following team and individual KPIs targets (SLAs, Quality, Productivity etc.)

Preferred candidate profile

2+ years of customer service experience preferably at a high-growth tech startup in the financial

services space

Strong desire to help others is required and a good sense of humor is highly preferred ;)
Outstanding oral and written communication skills, including sound presentational skills and

fast+accurate typing ability

Ability to work well independently as well as the ability to work well with stakeholders
Bachelors Degree
Willing to work Nights and Weekends on a rotating shift basis

More Jobs at Unity Small Finance Bank

Business Development Manager

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

System Control Analyst

Navi Mumbai

3 - 6 yrs

INR 5 - 10 Lacs

Gold Loan Sales Officer

Bengaluru, Vijay Nagar, Mahalaxmi Layout

2 - 7 yrs

INR 2 - 4 Lacs

Gold Loan Sales Officer

Navi Mumbai, Mumbai (All Areas)

2 - 4 yrs

INR 2 - 4 Lacs

Relationship Manager/Relationship Officer/Customer Service Executive

Pune

1 - 6 yrs

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Support Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.