Customer Support Executive

As a Customer Support Executive at Thrillark, you will play a crucial role in ensuring that our guests receive timely assistance, efficient solutions, and a sense of genuine care. You will be the primary point of contact for users engaging in our diverse array of experiences across various cities. Your responsibilities will include responding to customer inquiries through chat, email, and phone channels in a prompt and clear manner. You will assist users with booking activities, managing cancellations, handling refunds, and troubleshooting any issues that may arise. Collaborating with experience providers and internal teams to address guest concerns will also be part of your role. It is essential to maintain detailed records of guest interactions, feedback, and resolutions while upholding a friendly and helpful communication style throughout all touchpoints. Your keen eye for identifying potential issues and proposing enhancements to enhance the customer experience will be highly valued. This position welcomes freshers as it serves as an entry-level opportunity. Strong written and verbal communication skills in English are necessary. Proficiency in using CRM tools, spreadsheets, and the ability to multitask effectively are essential. Flexibility to work rotational shifts, including weekends or holidays as required, is a must. A positive attitude, empathy, and a willingness to learn and develop are highly regarded traits in potential candidates. Joining Thrillark offers you the chance to be part of a rapidly growing travel-tech startup with global aspirations. You will collaborate closely with passionate founders and a dynamic team in a culture that cherishes ownership, creativity, and continuous learning. Competitive compensation and opportunities for personal and professional growth await you in this exciting role.,