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Customer Support Executive

1 - 2 years

4 - 5 Lacs

Jaipur

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Penetration General trade Focus Investigation Cosmetics Customer Support Executive Customer service Customer complaints Customer experience Modern trade

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Customer Support Executive
Location: Jaipur
Experience : 1-2 years

About Brand:

Minimalist ( https://www.beminimalist.co ) is a science-backed Indian skincare brand built on the core values of efficacy, transparency, and comprehensiveness. Known for its ingredient-first approach, the brand formulates high-performance skincare products using proven activities and clean formulations. The company believes in creating high-quality products using best-in-class ingredients at its own manufacturing facility. Minimalist empowers consumers with knowledge\u2014clearly stating what goes into each product and why\u2014so they can make informed choices. With a commitment to Hide Nothing, the brand champions authenticity and honesty in skincare, creating solutions that work, without the fluff. With a robust portfolio of 60+ SKUs spanning Skincare, Hair care, and Body care, the brand is rapidly expanding its footprint. Focused on enhancing product availability, it is strategically deepening its penetration while strengthening both Modern Trade (MT) and General Trade (GT) channels in India. The brand\u2019s global presence now extends across 15+ countries, including key markets such as the UK, USA, UAE, Malaysia, Indonesia, Germany, France & Italy.

Key Responsibilities:

We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service.
\u200b
\u25CF Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
\u25CF Resolve customer complaints and issues efficiently and effectively.
\u25CF Provide product information and assistance to customers.
\u25CF Escalate unresolved issues to the appropriate department for further investigation and resolution.
\u25CF Resolve customer complaints and issues efficiently and effectively within SLA


\u25CF Keep accurate records of customer interactions and transactions.
\u25CF Identify and recommend process improvements to enhance the customer experience.
\u25CF Build and maintain positive relationships with customers.
\u25CF Stay up-to-date on product knowledge and company policies.


Competencies:
\u25CF Bachelor\u2019s degree or equivalent work experience, preferably in skincare, cosmetics, or a related field.
\u25CF Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers.
\u25CF Excellent communication skills, both verbal and written
\u25CF Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.

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