Customer Support Executive - Freshers

Job description

Job Description:

Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.

What will you be doing

1.Provide help and advice to customers using DrinkPrime's protocols or services;

2. Communicate courteously with customers;

3. Handle customer complaints/inquiries or requests;

4. Keep accurate records of discussions or correspondence with customers;

5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;

6. Finding ways to measure customer satisfaction and improve services.

What we need in you..

1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.

2. Experienced in Calls & Emails

3. Good to have chat experience (Optional)

4. Excellent English communication skills

5. Strong sense of customer empathy

6. Creativity and a good sense of humour will be an added advantage

Job Type: Full-time

Pay: ₹250,000.00 - ₹350,000.00 per year

Work Location: In person