Customer Support Associate- Voice process

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

Objectives of this role

• Providing accurate information about products or services and guiding customers in making informed decisions.
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
• Responding to customer inquiries accurately and on time through phone call.
• Escalating complex issues to higher authorities when necessary and following up on resolutions.
• Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

• Provide step-by-step guidance to customers to resolve issues
• Address customer feedback and concerns with empathy and professionalism.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.
• Keep accurate records of customer interactions using our customer support software.
• Contribute to the development of customer support materials and resources at the firm.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Expected Start Date: 01/07/2025