Posted:2 days ago|
Platform:
On-site
Full Time
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Minimum Experience: 0-2 Years
Job Duties:
· Understand OMSGuru platform and it’s functioning thoroughly
· Support our existing clients via Chat, Phone, Email & Tickets.
· Help onboard new clients onto our system
· Respond promptly and professionally to customer inquiries in person, by telephone, or by email
· Maintain an updated knowledge of the organization's products, services, and customer service policies
· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
· Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
· Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Schedule:
OMSGuru Solutions Private Limited.
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